Director of Product, Enterprise - AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a Director of Enterprise Product, to lead the development, governance, and oversight of our next-gen enterprise platform that hosts a suite of applications enabling end-to-end event management for AXS clients. This role is critical in ensuring the scalability, security, and reliability of the AXS client platform, providing the foundational services that power seamless event operations for venues, promoters, and organizers.

Reporting to the VP of Product, this individual will define platform strategy, establish governance and guardrails, and drive innovation in platform capabilities that enable AXS's event management ecosystem. The ideal candidate is customer-obsessed, experienced in platform product management, and passionate about driving efficiency, reliability, and usability.

What Will You Do?

• Defining & Owning the Platform Roadmap by developing a strategic vision and execution plan for platform services, governance models, and core infrastructure.
• Establish platform governance, security, and compliance guardrails to ensure data integrity, performance scalability, and regulatory compliance.
• Define and drive a uniform navigation framework to ensure consistency and usability across the platform and suite of applications.
• Ensure global UI/UX consistency, providing clients with an intuitive, seamless experience across all experiences.
• Develop and oversee role-based access control (RBAC), ensuring users have the right permissions and access levels across the platform.
• Define the appropriate data entitlement structure that aligns with role based permissions and entity relationships.
• Drive the strategy for authentication, authorization, and identity management to provide secure and seamless user access.
• Define scalable administrative tools and workflows that enable efficient platform management by internal teams and clients.
• Define a strategic approach to in-app notifications and system-wide messaging capabilities to improve communication and client awareness of critical updates.
• Develop and optimize collaboration and sharing capabilities, allowing teams to work together efficiently across event planning, sales, and operations.
• Define and track platform KPIs, ensuring measurable improvements in system adoption, performance, and user satisfaction.
• Implement test-and-learn frameworks to iteratively improve platform features and governance policies.
• Collaborate with internal stakeholders to define scalable solutions that meet current and future platform needs.
• Work closely with engineering, UX Design, security, customer success, marketing, and sales to align on platform objectives.
• Lead and mentor a team of product managers responsible for driving governance, security, and platform-wide consistency.
• Influence decision-making across multiple teams, ensuring alignment between business needs and platform capabilities.

What Will You Bring?

• 7+ years of previous Product Management experience with Agile development, with a minimum of 2 years focus on enterprise platforms.
• Proven leadership experience, including managing and mentoring product managers, driving cross-functional collaboration, and influencing stakeholders.
• Deep understanding of role-based access control, authentication, and enterprise security models.
• Expertise in designing scalable admin tools, in-app communication frameworks, and collaboration features.
• Experience in event management platforms, ticketing systems, or enterprise software supporting live entertainment is a plus.
• Highly organized individual who is detail oriented with a proven ability to manage and execute against multiple workstreams to solve complex problems.
• Assertive person with strong communication and collaboration skills. Should be able to simplify complex ideas, navigate cross-functional teams, build relationships, influence decisions, and deliver on shared objectives.
• Demonstrated ability to define the problem, analyze the data and processes to identify creative solutions and drive incremental improvement.
• A good balance of understanding business processes, and technical and functional knowledge
• Curious, driven and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact.
• A Test and Learn Mindset.

Pay Scale: $164,794- $206,000

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary ofAEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California,AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit:https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box"in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

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