New

Supervisor: Claims Support Operations

The Auto Club Group
paid holidays, tuition reimbursement, 401(k)
United States, Florida, Winter Park
783 South Orlando Avenue (Show on map)
Mar 12, 2025
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Supervisor: Claims Support Operations - The Auto Club Group What you will do: (Primary Duties & Responsibilities) The Auto Club Group is seeking a prospective claims support operations supervisor who will supervise day-to-day activities of claim support staff responsible for providing processing and operational support to Claims Handling Units. Conduct quality audits and review of processed claims to ensure high levels of work product quality. Act as the subject matter expert for the claim dispatch process. In this position, you will have the opportunity to: Prepare reports, scorecards, and presentations to communicate information gathered, production statuses, goal obtainment and process improvement opportunities. Perform research to resolve problems. Present information to management for input and guidance and approval of next steps in the process. Provide feedback regarding trends resulting in errors or issues appearing in audits. Assist management in the development of training presentations to educate staff, provide feedback and tips to optimize processes and performance. Assist management by reviewing departmental processes and providing recommendations for improvements. May complete additional projects and special assignments. Supervisory Responsibilities: Supervise a team of Claims Support Operations staff. Participate in the process of selecting, hiring, training, development, counseling and disciplining assigned staff in accordance with corporate Human Resource policies and procedures. Work Environment This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. Candidates for this position should be within a commutable distance to the Tampa, FL AOB for reporting purposes. We're looking for candidates who: Preferred Qualifications: Prior management or leadership experience Knowledge of internal ACG claims software/processing and procedures Florida Adjusters License preferred The ability to multi-task and complete a multitude of tasks consistently and efficiently Consistent/Steady Work history within professional settings Required Qualifications: Education: High School Diploma or equivalent OR four years of equivalent work experience in processing, customer service or business administration Successful completion of General Claims Training Experience: Four years of experience in claim processing or claim handling to include: Interpreting the steps in a claim lifecycle Participating in projects or components of large-scale projects Serving as the subject matter expert in assigned claims discipline Understanding downstream change impact Presenting reports/data/findings to various management and internal partners Representing department in meetings Handling escalated customer complaints/issues Gathering data and preparing reports Maintaining accurate files and records Identification, investigation, and resolution of complex problems Advance knowledge of the entire claims process to include systems, functions, policies/procedures and regulatory compliance Skills and Ability to: Audit work processes and report on results Document procedures and prepare job aids Lead a medium to large project Foster a team building environment Demonstrate an understanding of claims data entry and payment processing Collaborate with cross functional teams to ensure work is completed Present information in a clear and concise manner Excellent interpersonal and written and verbal communication skills Supervisory ability to include: Leading and motivating a staff Coaching, developing, and disciplining assigned staff Problem solving and conflict resolution How you will benefit: Claims Specialist will earn a competitive salary of $54,600 to $72,000 annually with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.