Application Processing Specialist

General Description:
The Application Processing Specialist is responsible for coordinating the entry, coordination and processing of all applications for the Office of Admissions. This position reports to the Director of Admissions. This role will include: interacting with the admissions staff, offices across campus, student employees and prospective students and families, providing administrative assistance for the office and performing other related administrative duties. The Application Processing Specialist is a critical position in the office, as the overall success of the office depends on someone who is detail oriented, efficient and flexible during the peaks in processing time.

Duties:
Coordination and Entry into Administrative Systems (60%)

• Enter application data from prospective student applications into Perceptive Content, PeopleSoft or other administrative systems.
• Monitor automated processes to ensure all systems are working.
• Determine and request all information needed to complete an application for admission.
• Manage and work with excess of 50 workflow queues.
• Scan and index all physical documents to Perceptive Content
• Electronically procure transcripts and other materials from online systems
• Train and oversee student staff in the work to accomplish all data entry and tracking all entries into PeopleSoft and Perceptive Content.
• Assist in annual admissions application updates and testing

Generate Communication of Admission Decisions (20%)

• Create and print letters or emails generated from PeopleSoft or other administrative systems.
• Ensure correct communications are being generated and mailed.
• Organize processes with involvement of student staff to ensure that process happens in a timely manner to meet daily deadlines.

Account Maintenance (10%)

• Ensure timely deposit of application and deposit fees into appropriate account.
• Post appropriate charges to student financial accounts in PeopleSoft.

Office Support (10%)

• Provide secondary backup for incoming phone line to campus. Organize inventory and supplies required for the admission process. Contact service contractors for office machinery, and perform all necessary office functions as they relate to the needs of the office.
• Backend support of new student summer registration
• Ensure a neat and professional work area for the Office of Admissions.
• Sort and open all mail that arrives in the Office of Admissions
• As needed, assist in the data entry of inquiries upon their arrival in the Office of Admissions.
• Perform other duties as assigned by the Director of Admissions to ensure a satisfactory and professional work environment and to be responsive to requests by the office staff for an effective and efficient operation.

Required Qualifications:

• BA/BS or a combination of related education and work experience to equal four years

Preferred Qualifications:

• 1-3 years of related work experience
• Excellent multi-tasking and organizational skills
• Excellent attention to detail
• Excellent interpersonal and customer service skills
• Excellent oral and written communication and correspondence skills including good grammar, editing, etc.
• Self-initiator and critical thinker
• Proficient computer literacy skills including experience with email software, Excel, Word, the Web, etc.
• Experience with extensive data entry into an administrative system.
• Experience managing and leveraging student employees in administrative work.
• Experience interpreting academic transcripts and documents from U.S. institutions and/or international transcripts and documents.
• Experience using PeopleSoft and Perceptive Content (Image Now) software
• Ability to work autonomously as well as collaboratively

Pay Range: $20.01-21.50 per hour; depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. A resume is required to be considered for this position.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Crookston (UMC)

With a strong tradition of technology-enhanced teaching and learning, the University of Minnesota Crookston (UMC) serves as the U's major outpost in Northwest Minnesota. UMC provides both experiential, career-oriented degree programs as well as high-quality online programs, while connecting its teaching, research, and outreach to rural economic development and service to the region and beyond.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).