Helpdesk Technician I

TEKsystems
$12.50 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oklahoma, Bartlesville
Mar 12, 2025
Description The Help Desk Agent Level 1 position requires 24/7 availability and the ability to provide customers with timely accurate and efficient technical support. Responsibilities May Include Must be willing to work any shift. - Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues with credit card processing. - Troubleshooting and Point-Of-Sale hardware software and/or network connectivity issues. - Facilitating customer supply requests based on guidelines developed by Customer Supply Management CSM. - Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System. - Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation. - Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service productivity and quality standards. - Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role. Position Requirements Basic/Required: - Legally authorized to work in the job posting country - High School Diploma or GED equivalent - Willing and able to be available for any current shift including overnight 8pm to 8am evenings weekends and holidays Preferred: - Marketing business insight - Familiarity with EPOS equipment - Demonstrated ability to effectively work within a team environment - 1 or more years of Information Systems Help Desk / Support experience - Knowledge of communication devices/methods such as Broadband VSAT and DSL - Access to and knowledge of downstream systems which interface with the Credit Card System - Intermediate knowledge of all Microsoft Office software applications - Intermediate knowledge of computer DSL and VSAT hardware - Ability to define problems collect data establish facts and draw valid conclusions - Ability to learn other software and web-based applications per the requirements of this role - Ability to read analyze and interpret general business periodicals professional journals technical procedures and computer products - Ability to write professional reports business correspondence and procedure manuals - Ability to effectively present detailed information and respond to questions from groups of managers clients and/or customers - Excellent interpersonal and communication skills ** Looking for all shift schedules from day evenings weekends and overnights Skills help desk support, customer service, service desk, active directory Top Skills Details help desk support, customer service Experience Level Intermediate Level Pay and Benefits The pay range for this position is $12.50 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bartlesville,OK. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.