Extra Help Parking Technology Assistant

Title: Extra Help Parking Technology Assistant
Division Name: Finance and Planning
Department: Parking & Transportation

This position assists the department Information Technology Technical Associate with diagnosis and repair of parking technology devices such as electronic parking meters, handheld citation devices and printers, automated license plate readers, and associated equipment. This position will also assist in generating reports from various parking software programs, fulfilling data requests, compiling historical parking data, and maintaining procedure documentation.

Benefits include time away from work for eligible employees and the option to participate in the University's 403(b) Plan

$17.25 per hour

1. Work experience or education in Information Technology hardware and software troubleshooting similar to what would be gained in a help desk environment.
2. Work experience with Microsoft Excel, Word, and basic Access.
3. Ability to analyze and design data reports.

1. Strong communicating skills.
2. Customers service orientation.
3. Database knowledge.
4. Experience troubleshooting and making minor repairs to business equipment such as point of sale devices, printers, or other electronic or electro-mechanical devices.
5. Knowledge and understanding of university and department processes and procedures.

May work up to 28 hours per week between the hours of 8:00 a.m. - 4:30 p.m. Monday - Friday

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at workstation for extended periods.
2. Effectively communicate on a daily basis.

April 2025

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University's supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.