Lump Sum Specialist

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for a Lump Sum Specialist reporting to the Aires Houston, TX office.

This exciting opportunity is in a high-growth environment where you will utilize your experience to manage the lump sum program administration and directly interface with transferees to support them through the lump sum process.

Position Responsibilities:

• Manages lump sum file processing including initial transferee consultation, MobilityX overview, lump sum payment processing, and transferee follow up.
• Updates internal systems with survey/inspection/BMA, appraisal results and other required documentation.
• Monitors and reviews reports to ensure processing efficiency and accuracy.
• Pursues partner invoices to ensure timely billing.
• Acts as a mentor and subject matter expert to less senior staff.
• Participates in ongoing training initiatives to stay current on new systems and processes.

Required Qualifications:

• High School Diploma/GED required, Associate's Degree preferred
• 1+ years of customer service experience
• 1+ years of mobility consulting experience preferred

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability