AAC Cargo Operations Mgr - KOA

POSITION DESCRIPTION: The incumbent is responsible for directing and overseeing employees in Cargo Ground operations in KOA to ensure maintenance of fast and efficient service standards in a safe work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
Key Responsibilities:

1. Ensure safety / security standards are applied without compromise.

2. Support operational service standards and company values.

3. Monitor and communicate daily operational requirements and changes.

4. Communicate with staff on a regular basis to keep them up-to-date and knowledgeable of new products

5. Monitor productivity and quality of service.

6. Identify and resolve operational and quality problems.

7. Coach and counsel staff.

8. Consistently deliver superior service to internal and external customers.

9. Anticipate identify and resolve service and operational problems with a results-oriented approach to performance.

10. Counsel and communicate with employee groups and the management team to maintain cooperative working relationships.

11. Plan, organize, manage and enhance cargo customer service function. Responsible for the effective and timely management and deployment of staff in support of customer.

12. Strong interface with ground handler, flight operations and airport administration.

13. Communicate policies, procedures and changes to providers of contracted services.

14. Other duties as assigned by the Director of Cargo.

Job Requirements

Minimum Qualifications:

* Must be able to pass a pre-employment drug test
* Thorough knowledge of Cargo processing and operational procedures.
* Commitment to enhancing operational safety
* High energy level with solid planning skills
* Proven leadership and people skills
* Excellent verbal and written communication skills.
* Demonstrated strong interpersonal skills.
* A minimum of 5 years of airline experience (preferably in the area of cargo operations) an asset
* High level of computer skills and must be able to work various shifts including nights, weekends, and holidays.

COMPENSATION

This position has a starting salary range of $75,660 to $85,000 per year.