Associate Director Account Services
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![]() United States, Utah, West Valley City | |
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When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you'll be doing... The Business & Government Customer Operations Advanced Solutions team is looking for a leader with a strong business acumen, technical expertise, a proven track record of success, and a dedicated individual to lead our Private Wireless Network organization. You will lead a team of people leaders, Engineers and vendor relations individuals who are re-defining and managing a large portfolio of business for Private Wireless Network. You will lead a team of Engineers assigned to large complex solutions that pioneer wireless technology, you will guide the team in learning these solutions and then using this knowledge internally to advance the business and improve the customer experience. This candidate will play a key role on the leadership team and navigate a broad range of complex business and management challenges, collaborating across a variety of business partners. You'll have a pivotal role leading a team of highly trained professions in supporting key portfolio services and revenue goals for Verizon. You will be responsible for driving business governance, long-term planning, leading strategic projects, and ensuring seamless operations in alignment with our company's vision and objectives. In this role you will provide expertise, vision and leadership to enable the execution of best-in-class practices and projects. Under your direction, you will provide vision and strategic leadership to a group of highly-trained professionals tasked with managing the customer experience, contract relationships, new product support, and overall execution of the group's objectives. You will participate in business reviews with leadership to share your progress on business objects and provide action plans to drive further improvement or transformation. You will field escalated requests and be responsible for driving solutions and diffusing difficult situations. Successful candidates will have a proven track record of results, operational excellence, people development and culture.
Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. To be eligible for this position, you must be located within a 90-minute commute of the BGCO locations specified on this job posting. What we're looking for... You thrive in a fast-paced and dynamic environment where it's all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems through researching and diagnosing issues and leveraging resources in order to resolve customer accounts. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. Your executive presence and willingness to learn enables you to build credibility and critical relationships quickly. Ability to engage people in the vision and demonstrate the meaning of the work for the bigger purpose. You'll need to have:
Even better if you have one or more of the following:
Where you'll be working Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. |