Strategic Vendor Manager

** At First National Bank, we value related, relevant experience and what you've accomplished in your career. For this position, we will accept six (6) yeas of commensurate experience, four (4) years of commensurate experience with an associate degree or two (2) years of commensurate experience with a bachelor's degree in lieu of the education requirement below. **

Position Title:Strategic Vendor Manager

Business Unit:Operations

Reports to:Director of Operational Risk and Support Services

Position Overview:

The Strategic Vendor Manager will serve as the primary liaison between FNB and a key strategic technology vendor. This role requires a unique blend of banking, legal, and technology expertise to effectively manage the vendor relationship, ensuring alignment with the bank's strategic goals. The Strategic Vendor Manager will be responsible for consolidating all known issues, projects, and initiatives, balancing internal resources, and preparing comprehensive communications and status updates for internal Executive Management and Vendor executives.

Primary Responsibilities:

Vendor Relationship Management:
Act as the single point of contact between the bank and the strategic vendor.

Develop and maintain strong, collaborative relationships with vendor representatives.

Ensure vendor compliance with contractual obligations and service level agreements (SLAs).

Issue and Project Management:
Consolidate and track all known issues, projects, and initiatives involving the vendor.

Coordinate with internal teams to balance resources and prioritize tasks.

Facilitate resolution of issues and ensure timely completion of projects.

Communication and Reporting:
Prepare and deliver written communications and status updates for internal Executive Management and Vendor executives.
Provide regular updates on vendor performance, project status, and issue resolution.
Develop and present reports and dashboards to senior management.

Strategic Planning and Execution:
Align vendor activities with the bank's strategic objectives.
Identify opportunities for process improvements and cost savings.
Participate in strategic planning sessions and contribute to the development of vendor management strategies.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

MA or MS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

10

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent project management skills

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Excellent management skills

Coordinate needs of internal stakeholders

Review/articulate/align/prioritize against all relevant verticals/products of the strategic vendors account management team

Plan using risk governance framework. Negotiate contracts/SLAs

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Advanced degree MBA or JDhighly preferred

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.