IT Field Technician III

The Field Tech III would assist Coke Consolidated facilities with new hardware and software installs where needed and this position will include working with 3rd Party Vendors. Assist in the implementation of network upgrades during down time which usually occur on nights or weekends. This person will need to work independently on projects, from conception to completion, as well as in a team environment and be able to work at times under pressure with a high level of professionalism and confidentiality. The candidate needs to have strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in diverse settings.

• Provide timely and reliable technical support for a wide range of software/hardware including Microsoft, Apple, Lexmark, Lenovo, HP, Wi Fi, cellular devices, Kronos, network and A/V systems.
• Coordinate with NetOps on any network upgrades and scheduled power outages.
• Work on special projects as requested and provide support for other areas of the business as time allows.
• Participate in an On Call schedule- 24/7.
• Install, relocate, configure, troubleshoot, maintain, and support desktops, laptops, virtual machines, mobile phones (Android and iPhone), VOIP products peripheral equipment, and software, including operating system refresh, and hardware upgrades.
• Establish and maintain trusting relationships and exhibit a high level of confidentiality in all matters.
• Establishes and maintains partnerships with constituents both inside and outside the Company to effectively carry out responsibilities.
• Identifies, researches, and resolves technical problems in an efficient and proactive manner coordinating support from other teams and third-party vendors as appropriate.
• Support other Coke Consolidated Facilities (Distribution, EQS and RCT Fleet Centers).
• Supportequipment (Delivery Handheld devices, Zebra Printers, IPAD's, etc.
• Troubleshoot issues remotely for outlying locations.

• The position will require travel overnight for that could span multiple days.
• Must be able to travel to other areas of the company to support other Field Support Specialist's on projects etc.

• Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams).
• Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.

• Bachelor's degree
• Knowledge acquired through 3 to 5 years of related work experience
• Valid driver's license required

• Bachelor's Degree in Computer Science, or equivalent combination of education and experience
• 4+ years of IT and/or experience including supporting Apple and PC hardware and software
• Working knowledge with Microsoft, Apple/MAC, Desktop/Laptops, basic networking, A/V equipment, and mobile devices

Office environment

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