Desktop Support Professional, Classroom and Lab (Open Rank)

Job Summary:

Does this describe you?

Do you want to support education for tomorrow's doctors, researchers, and medical professionals? Are you a critical thinker who enjoys learning through experience, solving problems, and continuous improvement? If you have exceptional customer service skills and technical abilities and are driven to provide outstanding IT support, then we want to know more about YOU!

Here are examples of the types of things you may encounter on a typical day:

IT Service and Support

• Monitor the OIT ticketing system, fulfill requests and manage incidents within established SLOs.
• Use Endpoint Management tools to update and deploy computer images.
• As requested by instructors, certify computer labs for exams using secure browsers.
• Provide backup coverage for ticket fulfillment in other areas of the Multimedia and Desktop Solutions team.

Technology Maintenance

• Collaborate across the University IT community to drive continuous improvement in systems administration duties for employee and classroom computer images.
• Routinely survey classrooms, conference rooms, and computer labs to ensure computers, printers, and peripherals are configured and functioning properly.
• Regularly test and maintain backup classroom computers to ensure readiness and redundancy.

Work Location:

Hybrid - This position is eligible for a hybrid work environment. AMC OIT strives for a high-flex work environment. This position may work remotely 1-2 days per week. The work schedule will be based around core working hours in Colorado Mountain Time. During the training period, this position may be required to work on campus more often.

Why Join Us:

Information Strategy and Service (ISS) is a large department that encompasses the Office of Information Technology (OIT), Information Security and IT Compliance (ISIC), and Information Data Empowerment and Analytics (IDEA). In Information Strategy and Services (ISS) we emphasize six key principles that connect our teams and ensure our success:

• Curiosity- Explore beyond one's own experience and environment.
• Compassion- Demonstrates empathy, understanding, and respect for all people.
• Collaboration- Partner well beyond our space and build partnerships to achieve organizational results.
• Commitment- Dedication and engagement one has to their job, team, organization and university.
• Competence- Know our craft and be committed to continuous improvement and learning.
• Confidence- Be empowered and assured to represent our customers and their needs.

In OIT we value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT! Click here to find out more about the Office of Information Technology

We improve lives by enabling our University mission of education, research, healthcare, and community engagement through information technology services. We facilitate collaboration, improve data integrity, increase secure access to information and technology, and provide exceptional customer-centric service using our skills, talents, and passions.

Active investment in our culture and our people is foundational in developing and delivering service excellence. To cultivate a people centric workplace, we do the following:

• Invest in inclusive leadership to promote belonging and integrate DEI into daily operations
• Focus on employee wellness
• Provide effective coaching and foster continuous learning & development
• Offer flexible work arrangements when possible

Click here to find out more about OIT's Culture The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Why Work For

The University:

Diversity and Equity:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

Professional

Education:

• Bachelor's degree in business, Education, Information Systems, Computer Sciences or a closely related field
• Substitution: 4 years of professional or high-level technical experience may be substituted for the bachelor's degree.

Experience:

• 1-2 years' progressively responsible experience providing IT support in an enterprise environment.

Senior Professional

Education:

• Bachelor's degree in business, Education, Information Systems, Computer Sciences or a closely related field
• Substitution: 4 years of professional or high-level technical experience may be substituted for the bachelor's degree.

Experience:

• 2-4 years' progressively responsible experience providing IT support system administration in an enterprise environment.

Preferred Requirements

• Experience working in a higher education setting.
• Experience in IT support in a classroom or other enterprise setting.
• Experience using Active Directory and Group Policy to manage users, computers, and groups.
• Experience managing computer groups and administering large-scale changes with SCCM or other enterprise management tools.
• Experience managing both physical and virtual servers.
• Experience with SQL database administration.

Knowledge, Skills and Abilities:

• Must be self-motivated, self-managed, and able to adjust priorities in response to rapidly changing conditions based on customer and campus needs.
• Demonstrated ability to collaborate and work as part of a team.
• Must be able to manage conflict and high-stakes interactions and remain positive and productive.
• Must demonstrate excellent verbal and written communication skills.
• Demonstrated ability to communicate both with non-technical and technical audiences and stakeholder groups.
• Demonstrated proficiency in IT Support, including the ability to analyze and troubleshoot complex technical issues.

Please be advised that this position is not eligible now or in the future for visa sponsorship.

How to Apply:

We value the thoughts you put into a Cover Letter and would like to see your

Resume, and List of References. For full consideration, please submit the following

document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to:

ISS Human Resources

iss-humanresources@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by March 20, 2025.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as

IT Professional: $51,794 - $68,000

IT Sr Professional: $68,000 - $72,000

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.