IT Specialist, Mid-Level

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Provides Tier I technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
• Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software.
• Connects personal computers and terminals to existing data networks.
• Diagnoses reported hardware, software, and network problems.
• Resolves problems or contacts additional technical support, as necessary.
• Maintains network diagrams and circuit records.
• Maintains trouble logs. Instructs users in the use of personal computers and networks.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Performs basic PC, PBX, and network software administration.
• Experience with varied Operatiang Systems
• Experience with security incident response.

• High School diploma and 4-5 years of related work experience