Technical Business Analyst III - Digital Product - Billing & Payments

Role Overview

From the initial payment on an insurance application until a payment is made to a surviving beneficiary, money movement is central to almost every transaction we process at Northwestern Mutual. ISA Billing & Payments is right at the heart of it with $15B+ of revenue annually spanning more than 3.5M billing accounts. Processing client payments with absolute high accuracy and precision is essential to building and maintaining trust with our clients, field and HO servicing teams.

As a Technical Business Analyst III, you will work on a talented cross-functional team of Product Managers, Business Analysts, Engineers and Subject Matter Experts in an agile methodology to deliver on outcomes. You will dive deep and lead definition of business requirements for strategic and transformational efforts impacting the Billing & Payment capabilities. A foundation of business and technical fundamentals should be complemented by soft-skills in building relationships, effectively eliciting and documenting requirements, critical problem-solving skills, and working toward shared goals.

Primary Duties & Responsibilities
*Business Expertise: Use knowledge and experience to provide some expertise in at least one business area or domain while working to gain a broader understanding of business and domains surrounding the main focus. Articulate recommendations based on analytics. Continuously expand knowledge across the enterprise to ensure a holistic understanding of business needs.
*Current State, Future State and Gap Analysis: Independently assess and document current state across multiple processes, business areas and domains. Think strategically to understand business drivers and define "target state" solutions.
*Gather Requirements: Responsible for fact-based requirement gathering and be able to analyze across business domains. Understand the problem state and unmet needs of the client.
*Author User Stories and/or Features: Translate requirements to technical details to build and validate use cases and user stories around a product. Author user stories and/or features independently with medium complexity while participating and collaborating in some higher complexity situations. Support and provide thoughts and ideas throughout the development process as needs arise. Communicate effectively with technical teams to ensure clarity and alignment.
*Test Plan Review: Assist with coordinating and solution delivery test plans for medium complex efforts by participating in, and ensuring business sign-off of testing processes for medium and large efforts.
*Project Management: Use project management skills to successfully complete and advance work.

*Stakeholders: Articulate the features and user stories with business stakeholders. Build and maintain relationships with business partners and knowledge share as needed.

Qualifications
*Bachelor's degree.
*2-4 Years Prior Experience with at least 2 working in a Business Analyst level role.
*Ability to leverage strong communication skills and relationships to influence outcomes while navigating conflict and decision making.
*Domain expertise via previous internships or similar roles in the past.
*Certifications demonstrating mastery of role specific competencies.
*Deep familiarity of agile & scrum development environments.

*Proven experience translating product requirements into technical requirements and work through ambiguity

*Solves moderately complex problems; analyzes and recommends possible solutions using experience, evaluation, judgment and precedents.

*Ability to work in a highly matrixed organization

*Knowledge Preferred: formal business analyst, engineering or testing experience, knowledge of the financial services industry, familiar with BI tools, and familiar with Agile and Scrum framework.

Compensation Range:

Pay Range - End:

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups