Intern, Technical Support (2025 Summer IT Internship)

General Dynamics Ordnance and Tactical Systems is seeking an IT Intern to join our Home Office IT team. In this role, you will gain valuable hands-on experience.

This internship is in-person at our St. Petersburg, FL location during the dates of May 19th to August 8th, 2025.

Provides support to technical employees working in an organizational function related to the Intern's area of study.

• Assists with technical tasks and project support.

• Supports equipment set up and monitors tests and experiments.

• Observes results, collects data, and compiles summaries and reports.

• Learns technical processes and procedures.

• Job shadows other more experienced professionals and or support staff.

• May also support the documentation & updates of procedures or work instructions.

• Handles basic issues and problems

Additional Responsibilities

• Supports in responding to end-user requests for technical assistance by phone, email, or ticketing system.

• Assists with troubleshooting and resolving basic computer, application, system, device, access, or performance issues.
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.

• Required education and experience: Must be currently enrolled in related Technical courses or be within 6 months of graduation.
• Knowledge, skills & abilities: Ability to work as part of a team. Oral and written communication skills. Attentiveness. Ability to understand and follow directions.

Preferred Qualifications

• Preferred education and experience: Bachelor's Degree
• Discipline/Major: Information Technology or Business Degree preferred

Physical Demands:

• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Requires regular movement throughout GD-OTS facilities.
• May need to stand for long periods of time.

Travel:

• No travel likely.

The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.