Services Technician

Requisition Number: 100187

Services Technician

Location: You will have the work onsite on our Minnesota site.

Salary: $58,250 per annum

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Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Along the way, you will get to:

• Software Troubleshoot/Repair/Restore
• Software/Hardware installation and/or removal
• Hardware Repair (warranty and non-warranty) for Toro's Computing, Tablet and Printer devices
• Loaner Equipment Checkout
• Providing peripherals (keyboards, mice, headphones, cables, adapters, etc.)
• Conference Room Support including "How to" demonstrations of Conference Room equipment
• "How to" Questions
• Install/Move/Add/Change (IMAC) Support
• Diagnose issues; replace/swap out equipment
• Documentation of issue resolution
• Provide hardware support on laptops, desktops and printers

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• 3-5 Yrs. Desktop Support Experience
• A+ Certification (preferred)
• Dell Hardware Certification/Experience (preferred)
• HP Printer experience (preferred)
• Perform assignments as directed.
• Provide the support required to close service tickets, within the SLA and to the satisfaction of the
• customer ("fix the customer?).
• Provides timely and accurate updates to the clients ITSM ticketing system
• Effective time management skills required.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Bloomington||Minnesota (US-MN)||United States (US)||IT Infrastructure & Support|| None||US - Minneapolis, MN||