Desktop Support

TEKsystems
$25.00 - $32.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Mar 11, 2025
Job Title: Desktop Support Location: Austin, TX 78702 Pay: $25-40/hr (Up to $40/hr for candidates with extensive experience, including MacOS) Duration: 12 months Description: A fast-growing company with headquarters in Chicago and additional locations in Dallas, Austin, New York, Belfast, and Portland. The organization supports 800 end users across all locations. The IT Operations team provides a one-stop shop for ServiceDesk and Desktop support issue resolution. This role involves working in a national ticketing queue and handling walk-ups for local end users, with a mix of tickets and projects. As a Desktop Support Analyst, you will be instrumental in the experience of all our employees. We're looking for someone who takes ownership of their work, is resourceful in problem-solving, and can think creatively. This individual will work with a team to provide both local and remote support for all employees and take on projects requiring clear communication and timely completion. We want someone passionate about setting the performance bar and thriving in an energetic team environment, delivering a fully integrated solution that fits into one unified technology stack. Responsibilities: * Consistent delivery of white glove support and solutions. * Providing onsite, email, and chat support for end-user Mac & Windows systems and applications. * Collaborating with team members and leadership to implement great support processes, procedures, and documentation. * Identifying opportunities for business enablement through smart use of technology. * Ordering, receiving, tracking, and issuing hardware, software, and peripherals. * Performing new hire onboarding, including account creation, phone provisioning, computer, and desk setup. * Mentoring team members. * Ensuring SLA objectives are met. * Managing, supporting, and provisioning business applications in a cloud-based environment. * Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence). * Evaluating and recommending new software platforms and services. * Ensuring all operating systems are up to date. * Providing AV support during team all-hands meetings. Required: * 5+ years of experience working in a desktop support environment. * Extensive experience with Windows OS administration and applications. * Must have MacOS experience and MDM tool experience with either JAMF or Hexnode. * Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within. * Working knowledge of VoIP (Cisco) and internet-based video conferencing such as Zoom. * Comfortable managing and manipulating directory systems (AD, LDAP). * Experience supporting TCP/IP networks and wireless networking. * Experience with a ticket-based support platform. * Experience in communication and collaboration technologies. * Outgoing and engaging personality, with excellent interpersonal skills. * Must be willing to submit to pre-employment background screening. Top Skills: * 5+ years of experience providing Desktop Support. * Experience working within an enterprise environment. * Technical skills: O365, MacOS, Windows OS, application deployment. * Must have MacOS experience and MDM tool experience with either JAMF or Hexnode. Work Environment: On-site, M-F 8-5 More Information on the Client: This company powers innovation and the future of digital wealth management by processing millions of transactions daily to simplify, automate, and facilitate access to financial markets for all. They support clients such as Stash, Betterment, SoFi, and WeBull, and more than 20 million of their clients' customers. Pay and Benefits The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Mar 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.