Executive Director, Project Access New Haven

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Executive Director for Project Access of New Haven (PANH) (pa-nh.org) reports to the Executive Director of the Office of Health Equity and Community Impact. In this leadership role, the Executive Director is responsible for strategically setting program direction, directing all aspects of the organization including expansion to new program sites and program growth. He/she/they have overall responsibility and accountability for the organization to work collaboratively with Yale-New Haven Hospital (YNHH), Yale University, Yale Medical Group, Northeast Medical Group and other community partners, clinical and non-clinical as the direct link between community recipients and care providers across multiple disciplines. He/she provides executive leadership to raise funds from philanthropic sources of individuals, foundations, and corporations. Leads efforts at the local and state level advocating for access to care and services. Assumes responsibility for maintaining organizational funding and managing strategic partnerships with local and national agencies to ensure the sustainability of the PANH program. The Executive Director exemplifies the Standards of Professional Behavior aligned with our Yale-New Haven Hospital organizational values and commitment to cultural diversity.

EEO/AA/Disability/Veteran

• 1. The Executive Director is specifically responsible for: 1.1 Implementation of the PANH organization strategic plan
• 1.2. Fiscal oversight of the organization ensuring continued sustainability and funding for program growth and expansion
• 1.3. Providing executive leadership in growing philanthropic support for PANH via both staff and high level board fundraising initiatives
• 1.4. Providing thoughtful leadership toward fulfilling the organizations mission and vision through creative collaboration and innovation
• 1.5. Ensuring that desired clinical outcomes are achieved through cost effective and efficient processes
• 1.6. Achieving seamless delivery of service by appropriately involving colleagues, physicians, other patients, and staff to ensure commitment, communication and cross-functional linkage
• 1.7. Develop and implement processes which achieve strategically relevant quality outcomes
• 1.8. Overseeing and developing systems to ensure accountability for operations and organizational effectiveness
• 1.9. Developing and coaching a team of skilled professionals who are effectively utilized to the top of their skill set
• 1.10. Providing responsive, timely updates to the PANH Board of Directors and its committees

• 2. Fiscal Management
• 2.1 Develops, manages, and implements the organization budget based on grant and hospital funding
• 2.2. Oversees annual organizational audit and tax filings (form 990) with external audit firm
• 2.3. Communicates comprehensive rationale for financial decisions to PANH Board of Directors and hospital leadership
• 2.4. Serves as a member of the PANH finance and audit committees
• 2.5. Evaluates organizational individual program operations for potential implementation of cost effective/cost saving changes
• 2.6. Ensures that required resources are available (e.g. staff, technology) to meet organization and individual priorities
• 2.7. Determines programs offered/services provided to ensure PANH reaches its cost and utilization goals

• 3. Board of Directors/Governance
• 3.1 Serves as an ex-officio, non-voting, PANH Board of Directors member
• 3.2. Serves as a member of all standing PANH Board committees Including:
• Finance Committee, Medical Advisor Committee, Program Committee, Audit Committee, Development Committee, Governance Committee
• 3.3. Attends all quarterly Board committee meetings and full Board meetings providing necessary information to support Board governance function
• 3.4. Implements the PANH organizational strategic plan and provides updates and guidance to Board committees

• 4. Human Resources Management
• 4.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction
• 4.2. Recognizes and stimulates innovative thinking to accomplish program goals and objectives
• 4.3. Ensures the ongoing development of staff
• 4.4. Ensures that systems/processes are in place for the recruitment and retention of adequate and appropriate human resources to meet patient, regulatory, fiscal and developmental requirements for the program

• 5. Organizational Leadership
• 5.1 Promotes the organization to all customers by interpreting and communicating YNHH's mission and values, acting as a loyal, supportive, and informed spokesperson for the PANH organization, its program and YNHH
• 5.2. Represents PANH and YNHH at the community, county, state and national level as a key leader for patient access to care

• 6. Customer Satisfaction
• 6.1 Develops customer relations standards reflecting service excellence consistent with YNHH policies for internal/external customers in collaboration with program leadership and appropriate departments
• 6.2. Ensures that all staff is held accountable for adhering to customer relations standards
• 6.3. Models customer service standards and demonstrates value for all people in the work environment
• 6.4. Ensures that confidentiality of patient, staff, and appropriate organizational data is maintained
• 6.5. Communicates regularly with YNHH and community partners to ensure that needs and concerns are met and addressed in a timely fashion

• 7. Outcomes Management
• 7.1 With support from the PANH Director of Research and Evaluation, identifies and analyzes trends in patient service/satisfaction and provides leadership in resolving any negative trends
• 7.2. Oversees the development and implementation processes to collect relevant clinical indicator data which serves as a reliable proxy for organization effectiveness and quality of care
• 7.3. Regularly reviews patient and physician satisfaction data and to systematically guide changes in workflow and organizational practices
• 7.4. Disseminates organization and individual program outcomes locally, and nationally through scholarly works (papers, abstracts, posters) at conferences and conventions as appropriate

• 8. Key Interfaces
• 8.1 The Executive Director interacts primarily with the following interfaces: YNHH Leadership, YNHH and community physicians, PANH Board of Directors, PANH patients and families, Clinical and financial agencies/representatives

EDUCATION

A bachelor's degree in business, public health, or a related field with a minimum of 10 years of management experience or a master's degree/advanced professional degree (MD, APRN, MSN, MBA, MPA, MPH, etc.) with at least 5 years of management experience is required.

EXPERIENCE

The Executive Director requires a broad knowledge of business, healthcare, community health, wellness and health equity. Candidates must have demonstrated experience in developing, supervising and leading teams in healthcare or public health settings. Demonstrated ability to manage operational and financial requirements of complex grants. Highly developed communication skills and ability to work with a wide range of professionals including government constituents, clinical, technical, and professional staff. Experience with grant writing required. Experience with healthcare research preferred. The ideal candidate will possess excellent interpersonal skills and ability to effectively engage with individuals at all levels within the health system & physician groups. Ability to communicate clearly and concisely both verbally and in writing. Strong analytical and organizational skills are necessary, with the ability to manage, prioritize, and direct multiple projects simultaneously. Must exercise creativity and initiative in making recommendations with the ability to influence the thinking of others. Proficiency with word processing, spreadsheet and general PC skills are required. Knowledge and experience in the physician practice and hospital/health care industry required.

SPECIAL SKILLS

Well-developed oral and written communication skills. Demonstrated ability to set and implement priorities, manage multiple tasks and programs, and ensures that project goals and deliverables are met within budget. Ability to work in a matrixed environment. Knowledge of budgeting and financing of community health programs and the ability to develop potential grant funding. Knowledgeable with Quality Improvement processes, and capable of implementing concepts. Must have excellent clinical, verbal and written communication, interpersonal, and organizational skills. Ability to work independently with minimal supervision, develop and lead programs, foster a positive work environment. Strong initiative and excellent leadership skills.

This position is co-terminus with funding.