Director of Clubs & Memberships

Stratton Mountain Resort
parental leave, sick time, 401(k)
United States, New Hampshire, Lebanon
Mar 08, 2025
Year Round At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts Free or discounted multi-resort dependent season passes Free or discounted IKON pass Discounted golf & fitness center memberships Employee childcare rates & discounted seasonal programs Retail + F&B discounts Friends & family tickets Onsite medical clinic Medical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company match Discounted tuition plan Paid parental leave Paid sick time, FTO, Vacation Additional perks & benefits for year round employees POSITION SUMMARY A new position, the Director of Clubs & Memberships will drive strategy and the success of Stratton Mountain Resort's premium experiences and offerings. This dynamic leader will work with the existing leaders of the Stratton Mountain Club, the Stratton Mountain Golf Club and the Stratton Fitness and Training Center to drive strategic growth and enhance existing offerings. Reporting to the Resort President and a key member of the Senior Leadership Team, this individual will collaborate on resort-wide strategic planning initiatives while also engaging with functional teams within Alterra Mountain Company. ESSENTIAL DUTIES Strategic Program Development & Innovation Work with the existing leaders of the Mountain Club, Golf Club and Fitness Center to assess needs for incremental premium offerings as well as evolving current membership services and benefits, incorporating feedback from members & industry trends Collaborate with the VP of Premium Hospitality and other Alterra resources to understand best practices and new opportunities to increase premium offerings for Stratton homeowners and guests Operational Oversight Work with existing management to oversee operations of the Fitness Center, Golf, Homeowner Memberships & Stratton Mountain Club to ensure high standards of service and quality Oversee department heads to ensure alignment of operations with strategic and financial goals Contribute to the overall strategy and goals of Stratton Mountain Resort as a member of the SLT Membership Development & Retention Develop and execute strategies to attract new members and retain current members Lead the homeowner membership programming to deliver valuable packages and experiences Develop additional elevated access programs, including premium membership offerings and VIP services Financial Management Develop, manage & monitor the budget for the assigned lines of business Oversee capital annual capital projects, including growth and maintenance priorities People Leadership Lead, mentor and manage the Stratton Mountain Club, Fitness Center and Golf teams Provide ongoing professional development to direct reports and future leaders Establish clear goals and expectations for the team, ensuring alignment with overall resort goals and company values This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. EDUCATION & EXPERIENCE REQUIREMENTS Education: Bachelor's degree in business, hospitality, or a related field, or equivalent practical experience Experience: Minimum of ten years in a leadership role within a premium and/or membership-driven environment, preferably in fitness, golf, or private clubs or applicable experience Exceptional interpersonal and communication skills, with the ability to effectively engage with a diverse group Proven leadership abilities with experience in managing and motivating teams Strong financial acumen, with demonstrated experience managing budgets and resources To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer