VP, Central Operations: Operations Strategy & Quality

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Key Responsibilities:

Strategic Quality Leadership

• Lead the development and implementation of organization-wide quality initiatives, defining and advancing what quality means for the organization.
  • Drive efforts to enhance client experiences, satisfaction, and engagement.
  • Implement strategies to reduce hospitalizations and improve readmission rates across programs.
  • Advance initiatives that foster team member engagement and reduce service failures.
  • Ensure compliance with state and federal regulations and accreditation standards, such as NCQA.
• Partner with the COO and leadership team to align quality strategies with the organization's strategic vision, including the "Painted Picture" roadmap.

Process Improvement

• Champion process improvement methodologies such as Lean, Six Sigma, and other evidence-based approaches to enhance quality outcomes and operational efficiency.
• Oversee the design and implementation of cross-functional process improvements to support scalability and growth initiatives like CalAIM and Home Care.

Accreditation and Compliance

• Lead accreditation (NCQA, etc.) processes and ensure compliance with relevant standards while maintaining a focus on quality metrics.
• Oversee client satisfaction surveys, ensuring actionable insights are incorporated into continuous service improvement efforts.

Incident Command Leadership

• Serve as the Incident Commander, leading cross-functional emergency response efforts and ensuring operational preparedness for challenges.

Internships

• Cultivate partnerships with colleges and universities to create impactful internship programs.
• Collaborate with the program teams on data-driven projects that would enhance service excellence and improve client outcomes.

Operational Excellence and Scalability

• Develop standardized assessment and care planning tools for use across the organization.
• Work with the Business Intelligence (BI) team to integrate data-driven decision-making into operational systems.
• Lead IOA Infection Control program
• Manage Operational Policies and Procedures

Collaborative Innovation & Research

• Work collaboratively with the research team to integrate data-driven insights into quality improvement initiatives and operational strategies.
• Support the development and implementation of innovative care delivery models that enhance client outcomes and drive system-wide excellence.

Community and Stakeholder Engagement

• Act as a liaison with external stakeholders, including associations, program partners, regulatory bodies, and community organizations.
• Represent the organization in leadership roles on community councils and committees.

Qualifications:

• Education: Nursing or a related clinical field. A PhD or advanced clinical degree (e.g., Nurse Practitioner, Advanced Practice Nurse) is preferred.
• Experience: Minimum of 5 years of senior management experience in healthcare, with a strong focus on quality improvement, operational strategy, and process improvement.
• Skills:
  • Proven ability to lead complex, cross-functional initiatives from concept to implementation.
  • Expertise in quality systems, client satisfaction metrics, and accreditation processes.
  • Strong operational acumen with a focus on scalable solutions.
  • Executive-level communication, presentation, and stakeholder engagement skills.
  • Data-driven decision-making with proficiency in business intelligence tools.

Key Attributes:

• Strategic thinker with a passion for quality improvement and operational excellence.
• Collaborative leader who fosters teamwork across diverse teams and functions without requiring direct reporting relationships.
• Results-oriented problem solver with the ability to navigate complex challenges and deliver innovative solutions.
• Deep commitment to advancing the organization's mission through innovation, partnership, and continuous improvement.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.