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Student Services Director

Maricopa Community College district
long term disability, tuition reimbursement
United States, Arizona, Chandler
Mar 08, 2025


Student Services Director

Job ID: 321145
Location: Chandler-Gilbert Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range

$82,790.00 - $107,627.00/annually, DOE

Grade

121

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa
  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:
  • 20 paid observed holidays
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
    • Sight-On-Site Eye Care Services
    • Diabetes Empowerment Education Program
    • Mobile On-site Mammography Screenings
    • Employee Assistance Program (EAP)
    • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
    • Pre-Retirement Events
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).


Job Summary

The Student Services Director oversees Admissions, Records, and Registration (AR&R), Welcome Desks, International Education and the CGCC Call Center (inbound/outbound) at both the Pecos and Williams campuses. This role ensures a seamless, wraparound service experience and manages key functions, including records retention, transfer credit evaluation, graduation verification, Student Information System security, and athletic eligibility as the College Registrar. As part of the Enrollment Services Leadership team, this position develops and maintains training and expectations for staff while fostering collaboration with administrators, faculty, students, high schools, vendors, businesses, and community organizations. The director plays a critical role in advancing Chandler-Gilbert Community College's Strategic Enrollment Management Plan and college mission.

Essential Functions

30% - Directs, plans, and develops strategy, goals, and objectives as related to strategic enrollment management; oversees the implementation of policy for federal, state and local regulations to ensure compliance; implements and reviews policies and operating structure of all areas of responsibility.

20% - Creates functional strategy and outcome-based objectives for all departments. Incorporates, creates, and contributes to the strategic enrollment management plan and department goals surrounding student enrollment, persistence, and completion.

15% - Plans, organizes, assigns, supervises, reviews and evaluates the work of employees in assigned area of oversight

10% - Budget planning and development to ensure public stewardship of funds

10% - Provides input on planning and strategy while offering technical support, operational guidance, and counsel to leadership

10% - Collaborates with District offices, colleges, divisions, and community organizations to provide service and execution of initiatives; participate in district and campus committees

5% - Processes state enrollment reports; state and MCCCD audit inquiries; and other duties as assigned

Minimum Qualifications

Master's Degree from a regionally accredited institution in education, business administration, public administration or related field and four (4) full-time equivalent years of related experience that includes two (2) years of management and supervisory experience.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications
  1. Master's Degree from a regionally accredited institution in education, organizational development or directly related field.
  2. Three (3) or more years of experience leading a large team in higher education areas such as Admissions & Records, Financial Aid, Veteran Services, International Education, Advisement & Career Services, or Early Outreach, Student Business Services, etc.
  3. Three (3) or more years experience creating functional strategies, developing policies, and overseeing the implementation of enrollment, persistence, and completion initiatives.
  4. Experience directing strategic enrollment management initiatives, setting goals, and ensuring compliance with federal, state, and local regulations.
  5. Experience in supervising, evaluating, and developing staff to enhance service delivery and operational efficiency.
  6. Experience in budget planning and stewardship to ensure responsible allocation of funds and operational sustainability.


Special Working Conditions
  • Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd
  • May be required to work at multiple sites or locations
  • May be required to lift or carry up to 25lbs.
  • May be required to sit for a prolonged period of time; viewing a computer monitor
  • Will be required to work in an area of light to heavy noise levels daily
  • May be required to work evenings and weekends


How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.


Posting Close Date

Apply on or before March 24, 2025 to be considered.

** Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications.**

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321145&PostingSeq=1

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