Senior Training & Client Support Analyst - 132503

This opportunity at UC San Diego allows you to engage in innovative work that holds personal meaning and serves our community. As one of the top 15 research universities globally, UC San Diego fosters a culture of collaboration that drives discoveries with real-world impact. Whether you're contributing to groundbreaking research or advancing economic growth, you'll find yourself in an environment that values excellence. Our commitment to diversity ensures that our team members come from diverse backgrounds, enriching our organization and propelling us forward.

Many of the major business processes for the campus are operated by various divisions of Business and Financial Services (BFS),. Each division of BFS is led by a director that reports to executives within the Office of the Controller. These divisions include Financial Operations, Business Intelligence & Financial Reporting, Costing Policy & Analysis, Finance & Budget, Office of the Controller, Sponsored Projects Finance, Internal Controls & Accounting, Student Financial Solutions (Student Business Services & Central Cashiers') and Organizational Excellence.

There are nearly 200 career and 50+ student employees and located in five different facilities that comprise BFS. There are also a relatively small number of contractors and casual employees. The operations of this department encompass all campus departments and schools, but for the most part, do not include the fiscal operations of the Medical Centers, the Medical Group Clinics, or the UC San Diego Foundation.

Incumbent serves as Senior Trainer & Client Support Analyst in (BFS). This position will partner with various divisions within (BFS) and Finance/Administrative constituencies from other Vice Chancellor areas to address training gaps for use and optimization of UC San Diego (enterprise) Oracle Financial Information system based on training and client supported data. This position ensures alignment with training framework objectives for other enterprise financial applications (e.g., Concur, Payment Compass etc). Develops and executes training curriculum, courseware and tools for instructor-led, workshop and web-based training for role-based end-users to successfully utilize enterprise systems including customized financial modules and other integrated systems. Provides residual training support and helps department transition to the standard client support for ongoing needs. Ensures data integrity and develops new and existing metrics for measuring success as a continuous feedback loop. Monitors training results through employee progress and maintains records of training attendance to determine program effectiveness. Creates and maintains a training database to organize and track individual training information. Identifies opportunities for growth and development to align with department-wide talent alignment & succession planning efforts.

NOTE: Salary placement is determined by the top candidate's overall qualifications/relevant experience, market data and internal equity.

• Five (5) years of experience in developing and delivering workplace learning programs, professional development initiatives, and skill-based training.

• Demonstrated experience in developing and delivering comprehensive training programs, including web-based and in-person training solutions.

• Strong ability to conduct training needs assessments and create curriculum based on organizational and individual needs.

• Applied knowledge of current training technologies, including course authoring tools, graphic design software, and web-based training platforms (e.g., Articulate, Piktochart, ServiceNow, Cascade CMS).

• Experience in delivering effective client support and training in a customer-centric environment, ensuring user satisfaction and successful adoption of new systems or processes.

• Experience in monitoring the effectiveness of training programs and make adjustments based on feedback, learner outcomes, and evolving organizational needs.

• Experience working with instructional technologies and learning management systems to support both training development and delivery.

• Strong project management skills, including planning, organizing, resourcing, and delivering training projects within deadlines and scope.

• Exceptional verbal, written, and interpersonal communication skills, with the ability to present and communicate information to diverse audiences.

• Project Management Professional (PMP), Lean Six Sigma, and/or Prosci Change Management certifications.

• Experience in systems-based and/or role-based training programs, ensuring targeted learning outcomes for different roles within an organization.

• One (1) year full-time contract position with the possibility of extension or conversion to career appointment based on business needs and funding availability

• Job offer is contingent upon successfully clearing background check.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace