Key Account Executive - Self Funded

The Key Account Executive for Self-Funded Accounts at Hometown Health will oversee and manage the team responsible for Hometown Health's Self-Funded/Third Party Administration (TPA) Business. This position plays a pivotal role in providing exceptional customer service, operational support, and cost-saving initiatives for self-funded clients. This role involves collaborating closely with the Sales and Retention Team to expand the self-funded book of business and maintaining high standards of client satisfaction and operational efficiency. This role is critical in driving value for our key accounts.

Key Responsibilities:

Team Leadership & Development

o Lead, mentor, and develop a team of Client Service Managers

o Set team goals and objectives aligned with organizational priorities, ensuring maximum membership retention and growth

o Foster a collaborative and client-focused culture while providing ongoing coaching and professional development opportunities

Client Relationship Management

o Manage client accounts to ensure exceptional service and satisfaction

o Representing Hometown Health in public settings to grow and retain self-funded membership

o Function as the executive point of contact for high-profile self-funded clients, ensuring their needs are proactively addressed

o Oversee client retention strategies, resolving escalated issues effectively and fostering trust

o Develop and execute strategic account plans to enhance client satisfaction and loyalty

Operational Excellence

o Collaborate with key client executives and internal teams to ensure operational excellence

o Ensure timely delivery of client services, including reporting, benefit administration, compliance updates, and issue resolution

o Collaborate with internal departments (e.g., claims, health utilization management, IT, and network management) to streamline operations and optimize client outcomes

o Monitor and improve processes to meet or exceed service-level agreements (SLAs) and key performance indicators (KPIs)

Strategic Planning & Growth

o Partner with sales and business development teams to identify opportunities for expanded service offerings

o Provide insights into market trends and client feedback to inform product development and organizational strategy

o Represent the organization at client meetings, and other external events

Compliance & Risk Management

o Stay current with industry regulations and ensure client compliance with all relevant laws, including, but not limited to ERISA and HIPAA

o Monitor and mitigate risks associated with client accounts, escalating issues as necessary to senior leadership

Skills & Competencies:

o Exceptional leadership and interpersonal skills with the ability to inspire and manage a team

o Strategic thinking with a client-focused mindset

o Excellent verbal and written communication skills, including presentation and negotiation abilities

o Analytical problem-solving skills with a proactive approach to issue resolution

o Strong verbal and written communication skills

o Excellent client service orientation with a proactive and solutions-driven approach

o Exceptional organizational and time management skills

o Advanced Excel skills for data summarization and analysis

o Proficiency in Microsoft Office Suite including Word, PowerPoint, and Outlook

o Strong analytical and presentation skills

o Capability to manage multiple tasks and adapt to changing priorities

o Attention to detail and ability to review work thoroughly

o Proficiency in healthcare technology platforms and CRM systems

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. Bachelor's degree in related field preferred (can substitute 4 years of related experience).

Experience:

Three years in account management required. Three years in benefits, Human Resources, or self-funded insurance experience required. Two years supervisory/management experience preferred.

License(s):

Ability to obtain and maintain a State of Nevada Health Resident Producer license within 90 days of hire.

Ability to obtain and maintain a valid State of Nevada driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria.

Certification(s):

None

Computer / Typing:

Must be proficient in Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams and Word and have the ability to use the computer for online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.