Business Support Specialist

Crain Communications
retirement plan, remote work
United States, Arizona, Phoenix
Mar 07, 2025
Description We are looking for a detail-oriented and highly organized professional who enjoys collaborating with teams, problem-solving, and supporting business operations. This role provides coordination, project management, and support for SIA's Contingent Workforce Council and CCWP, SIA's training and certification product. Key Responsibilities: Client & Member Support: Assist with new member onboarding, manage support for renewals, create pro-forma invoices, process orders in the database, and handle inquiries via email and phone. Meeting & Training Coordination: Approve and process registrations, manage participant databases, coordinate the distribution of training materials, and oversee logistics for virtual and in-person meetings and classes related to SIA's Contingent Workforce Council and CCWP. Database & Administrative Management: Maintain spreadsheets, track attendance and payments, input continuing education credits, and update records for members, meetings, and training programs. Membership Meeting Support: Provide administrative support for members, including sending invitations, tracking attendance, and facilitating communication. This role requires travel to 3-4 in-person meetings per year; all other meetings are virtual. Sales & Marketing Assistance: Generate discount codes, process volume sales, follow up on leads, and collaborate with marketing to distribute member updates. Key Qualifications (Required): Experience: Approximately two or more years of experience in an administrative, client support, or business coordination role. We welcome experience gained through paid, volunteer, military, or other professional settings. Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. If you're a quick learner, we're happy to support skill-building. Customer Service & Communication: Experience supporting clients, members, or internal teams via email, phone, or other communication tools, including onboarding, renewals, and inquiry resolution. Meeting & Training Coordination: Experience organizing virtual or in-person meetings, classes, or training sessions for SIA's Contingent Workforce Council and CCWP, including scheduling, registration, and materials distribution. Database & Records Management: Experience managing data, records, or CRM systems. Collaboration & Teamwork: Experience working with cross-functional teams, including marketing, sales, and event teams. Location & Travel: This position is based in Phoenix, AZ, with 3-4 in-person meetings per year. Preferred Qualifications (Nice to Have, But Not Required): Education: A bachelor's degree in business administration, communications, or a related field OR an equivalent combination of education, training, and experience. Software Experience: Familiarity with NetSuite and Drupal is helpful but not required. Sales & Marketing Support: Experience assisting with membership renewals, discount codes, or customer outreach. This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay. Pay Transparency Disclosure: The estimated salary range for this position is $65,000 to $75,000. The final salary offering will take into accounta wide range of factors, including experience, accomplishments and location. The salary range provided should not be considered as a salary limit or cap. In addition to base salary, Crain also offers competitive benefits including retirement plan savings contributions and bonus opportunities based on individual and company performance. #full-time #remote #sales #associate #LI-LV1 Brand Overview: Founded in 1989, Staffing Industry Analysts (SIA) is the global advisor on staffing and workforce solutions. Our proprietary research covers all categories of employed and non-employed work including temporary staffing, independent contracting and other types of contingent labor. SIA's independent and objective analysis provides insights into the services and suppliers operating in the workforce solutions ecosystem, including staffing firms, managed service providers, recruitment process outsourcers, payrolling/compliance firms and talent acquisition technology specialists such as vendor management systems, online staffing platforms, crowdsourcing and online work services. We also provide training and accreditation with our unique Certified Contingent Workforce Professional (CCWP) program. Known for our award-winning content, data, support tools, publications, executive conferences and events, we help both suppliers and buyers of workforce solutions make better-informed decisions that improve business results and minimize risk. As a division of the international business media company, Crain Communications Inc., SIA is headquartered in Mountain View, California, with offices in London, England. www.staffingindustry.com @SIAnalysts About Crain Communications: Crain Communications is a leading business news and information company with a portfolio of 24 media brands that provide indispensable coverage and data for professionals globally and across sectors, including advertising, automotive, finance, healthcare, staffing, and workforce solutions. Many of Crain's brands are the most influential media properties in the industries and communities they serve, including Ad Age, Automotive News, Pensions & Investments, Modern Healthcare, Staffing Industry Analysts, as well as Crain's regional business brands. For more than a century, our dedication to deep sector expertise and journalistic integrity has enabled us to provide trusted insights across all our platforms, empowering today's business leaders to make industry-shaping decisions. To learn more about Crain Communications, visit crain.com. Environmental Demands Where you work matters. The job posting will provide specific information on where and when your amazing work would be performed. Employee work location is determined by the needs of the specific team and may include on-site, hybrid or remote. Employee work location is subject to change. An "in-office" role would require the employee to come into the office most days with occasional flexibility to work remotely if tasks can be performed elsewhere and if the manager approves. A "remote" role would allow an employee to work from a home office that is in one of the states Crain does business in. We can only employ a remote / "work from home" employee if they reside in one of these states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, MN, NV, NY, NC, OH, OR, TN, TX, VA, WA, WI, and Washington, DC. A "hybrid" role would be a mix of in-office and remote work. There may be a specified schedule for coming into the office or it could be at the discretion of the employee with the manager's approval, subject to change. Employees who live within a reasonable commute distance from a Crain office are expected to work on-site 3 days per week. Many positions will also include work done in "the field." Depending on the role, this may include conducting in-person interviews, attending work-related events, meeting with sources or clients. Specifics will be noted in the job posting but are subject to change as a role evolves. Employees may be exposed to adverse environmental conditions, specifically during field work. Other typical job functions are performed under conditions such as those found in general office work. Travel to cover news stories/events, meetings with clients, and to our geographically separated offices may be required. It is the nature of many positions to experience non-standard working hours and be on-call when needed for responding to email, meeting with clients, attending work-related events, story development or breaking news. Most employees perform work Monday through Friday, although early-morning, evening or weekend shifts may be required. Work schedule and travel requirements are subject to change as a role and needs evolve over time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of many Crain jobs and are subject to change. Physical activities will include frequent in-person or virtual interactions. For most positions, it is essential to be able to remain at a desk/computer workstation for prolonged periods, perform computer-related tasks, and create/maintain documents within filing systems. Must have close visual acuity to perform an activity, such as preparing and analyzing reports and information, transcribing, viewing a computer terminal, or extensive reading. The typical physical requirements are light work-exerting up to 25lbs of force occasionally and/or up to 10lbs of force frequently and may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Some positions will have additional physical requirements, including exerting up to 50lbs of force to move and/or carry equipment, supplies, files, or other materials as the role requires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions and meet the environmental and physical demands of the role. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)