Manager, A/V & User Experience

We are seeking a highly skilled and detail-oriented Audio-Visual Technical Manager to oversee the technical operations of our A/V systems and infrastructure. This role requires a deep understanding of A/V technologies, equipment management, and troubleshooting, along with the ability to lead a team in maintaining and optimizing A/V setups for both internal and external events. The ideal candidate will be proactive, hands-on, and able to effectively manage A/V resources, ensuring high-quality performance in all technical aspects. The candidate will collaborate with the Director of User Experience ensuring seamless A/V services and address any technical issues that arise.

ESSENTIAL DUTIES/RESPONSIBILITIES

Audio/Video Management and Coordination

• Lead the design, installation, and configuration of A/V systems for both new and existing environments, ensuring optimal integration with organizational needs and technology infrastructure. This includes conference rooms, media production environments, and remote communication setups. Ability to test videos, audio, and signals to ensure proper functionality
• Oversee the day-to-day management of A/V technologies, ensuring that all equipment, including video conferencing systems, audio systems, displays, and recording technologies, are operational and effectively meet business objectives
• Provide troubleshooting support for A/V-related issues across the organization. Address hardware and software malfunctions promptly and perform root cause analysis to prevent future occurrences
• Collaborate with cross-functional teams, including IT, Facilities and internal training units to ensure A/V systems meet the needs of stakeholders
• Support the U/X technicians, ensuring they have the necessary training and resources to maintain high-quality technical standards
• On behalf of the Director of U/X, support with assigning tasks and ensure that deadlines are met for A/V setup and production requirements
• Oversee the maintenance, repair, and calibration of A/V equipment across LAS locations
• Manage inventory levels, ensuring all A/V equipment is in good working condition, and handle equipment upgrades or replacements, as necessary
• Manage relationships with A/V technology vendors and contractors. Oversee product procurement, warranty services, and any third-party A/V services to ensure consistent quality and cost-effectiveness

Research, Analysis and Documentation

• Stay up to date with the latest developments in A/V technology and proactively recommend improvements, upgrades, and new systems that enhance productivity, communication, and user experience
• Identify effective troubleshooting/support solutions and methodologies to provide appropriate knowledge transfer to IT personnel
• Maintain thorough documentation on A/V system designs, configurations, updates, and troubleshooting procedures. Regularly report on system performance, usage, and areas for improvement
• Creates professional user-facing instructional documentation, including user guides, technical how to's, and other knowledge transfer materials, as required. Utilizes publication and graphic design software for document creation
• Assists Director of U/X with conducting research and assist in budget development for A/V equipment, software, and services. Ensure efficient use of resources while staying within budget parameters

Professional Development

• Participate in continuous professional development
• Demonstrate affirmative behaviors that support an inclusive work environment and continuously learn about forms of bias in the workplace
• Other duties as assigned

QUALIFICATIONS

Required qualifications:

• A combination of 7 years of post-secondary education and work experience, with at least 3 years of experience working in a technical and/or an end user support role

Preferred qualifications:

• An associate or bachelor's degree is preferred but not required
• 2+ years of experience working in A/V is strongly preferred
• Experience with A/V amplification and cabling is a plus

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge, Skills and Abilities for the Role:

• Strong understanding of A/V systems and related equipment
• Excellent communication skills to interact with end users, UX team members, and the organization's leadership. Ability to work collaboratively with cross-functional (IT) teams
• Superior technical and creative critical thinking skills
• Basic networking knowledge and concepts, including knowledge of TCP/IP ports, and basic routing fundamentals
• Ability to work well under pressure and make decisions quickly
• Ability to lead through uncertainty, assess and gather relevant information, recommend, resolve, or elevate resolution as needed
• Ability to clearly identify roles, responsibilities, delegate tasks and create systems of accountability
• Ability to provide meaningful performance feedback for professional development including having difficult conversations and resolving sensitive employee issues

Organizational Knowledge, Skills, and Abilities:

• Commitment to Legal Aid Society's mission to secure equal justice before the law for all New Yorkers
• Interpersonal and communication skills that enable healthy and productive working relationships
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect
• Commitment to Legal Aid Society's mission and values

Physical, environment, travel, and other duties required:

• Mostly sedentary, considerable time using a computer and monitor; communicating and meeting using videoconferencing technology
• Requires occasional physical movement to perform essential job functions which may include, bending, reaching, pulling, pushing, standing, or walking for long periods of time, accessing small spaces
• Will require travel within NYC, across the five-borough region
• Ability to lift 50 pounds on an occasional basis
• Ability to climb ladders, pull wires and conduit

SALARY AND BENEFITS

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles.

Salary Range: $95,000 - $105,000

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice.To learn more, click the links below.

studentaid.gov

hesc.ny.gov/loan-forgiveness-programs

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF:

• Cover Letter
• Resume

For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.org.

EQUAL EMPLOYMENT OPPORTUNITY

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one's internal deeply-held sense of one's gender which may be the same or different from one's sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one's name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues.Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.