Specialist, Marketplace

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

Bloomingdale's launched a new channel of business - our digital marketplace - in 2023 and we are seeking support to help build this business model and drive accelerated growth.

• This colleague will oversee the Onboarding process end to end, managing both new brand relationships and the offshore team that executes the onboarding process.
• They will act as a strategic thought & execution partner with the Senior Manager of Marketplace and Merchants for all aspects related to Account Management. This includes developing and executing strategies related to Marketing, Promotions and Assortment curation/rationalization of 3P brands. This colleague will act as a key point of contact for sellers to facilitate communication between internal and external partners.
• Lastly, this colleague will help support the Senior Manager in the Business Development pipeline.

This role will be ~50% external/cross FOB and ~50% execution.

Role and Responsibilities:

• Onboarding
  
  
  
  • Oversee Onboarding pipeline end to end
    
    
    
    • Manage team of offshore agents
    • Lead priority onboarding calls
    • Support account setup execution
    • Improve the overall quality and execution of the onboarding process
    • Ensure onboarding timelines are met
    
    
  
  
• Account Management:
  
  
  
  • Marketing
    
    
    
    • Strategy and Execution:
      
      
      
      • Partner with Sr Manager to develop and execute marketing strategies (existing brands, new brands, new categories)
      • Maintain ownership of all follow up to ensure seamless execution, i.e:
        
        
        
        • Maintain merch marketing priority docs
        • Liaise with brands for copy & imagery
        • Liaise with site merch for exposure opportunities
        • Liaise with MMN, paid search, SEO
        
        
      
      
    • Skills needed: Ability to juggle multiple priorities for a large matrix in a fast paced environment
    
    
  • Promotions
    
    
    
    • Partner with Sr Manager and brands on promotional strategy tailored to each vendor
    • Effectively communicate and persuade brands to participate in a compelling promotional cadence
    • Own execution for ~130-175 brands (half of total matrix)
    • Liaise with buyers for OLM brands
    • Skills needed: Strong understanding of Promos and Vendor POV / strategic considerations. Ability to effectively communicate business opportunity and persuade brands to participate
    
    
  • Brand and SKU Rationalization
    
    
    
    • Analyze current business to identify unproductive areas to pull back (i.e. SKUs to exit, brands to exit)
    • Manage pipeline of 'warning' brands and facilitate process with brands end to end. Communicate expectations, provide check ins and facilitate terminations
    • Skills needed: strong understanding of how to analyze a business (top down and bottoms up), create business driving takeaways and manage vendor relationships
    
    
  
  
• Business Development:
  
  
  
  • Support Senior Manager in the seller acquisition process
    
    
    
    • Maintain business development pipeline tracker
    • For Tier 2-3 Sellers, participate in pitch calls and support in the follow up process to collect information needed for onboarding
    • Act as a liaison between seller & merchants to document final assortment curation, then as liaison between BLM and the offshore onboarding team
    
    
  
  

Qualifications:

• We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply
• 4-6+ years of relevant work experience in merchandising, retail and/or e-commerce, online marketplaces is a plus not a requirement.
• Excellent project management skills and strong sense of urgency to grow and manage a new emerging business.
• Customer-centric mindset and experience with cross-functional collaboration.
• Intellectually curious with strong analytical skills, drawing actionable insights and recommendations, and building strategies against the analysis.
• Excellent stakeholder management with Merchandising, Product Management teams and the seller community.
• Excellent written and verbal communication skills.
• Ability to effectively share technical information, communicate technical issues and solutions to all levels of business.
• Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate timeline to team members.
• Ability to think creatively, strategically, and technically.
• Maintains confidentiality and security of sensitive company information.
• Ability to work a flexible schedule based on department and Company needs.
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint).

Skills

• Strategic Thinking: Understanding of business issues and opportunities and ability to translate them into a vision, strategy, and action plan.
• Solution Orientation: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of problems and create alternative solutions that resolve the problems in the best interest of the business.
• Reasoning Ability: Ability to work independently with minimal supervision and use judgment to make sound decisions.
• Collaboration & Strong Relationship Orientation: Ability to build partnerships with key business stakeholders to identify opportunities to leverage smarter decision-making across our organization. Collaboration skills are critical.
• Change Management: Ability to align the organization's people and culture with changes in business strategy, organizational structure, technology, and business processes. Act as a change agent to implement and manage significant change initiatives that have a material to the organization.
• Business Acumen: Awareness of the organization's vision, structure, culture, philosophy, operating principles, and values. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this appropriately to diverse situations.
• Functional Proficiency: Knowledge of major responsibilities, accountabilities, and organization of the enterprise.