Technology Solutions Specialist

Closing Date:

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Minimum Qualifications:

• Bachelor's degree or equivalent work and education experience
• Experience working in a higher education environment
• Experience with systems thinking and process discovery and analysis
• Experience creating embedded and in-process documentation with focus on integrations, processes, workflows, and producing graphical representations of data (charts, graphs, flowcharts, models)
• Experience creating instructional materials related to concepts and tasks for a wide variety of audiences
• Experience providing excellent customer service or technical support to a diverse clientele
• Excellent written communications skills as evidenced by application materials

Preferred Qualifications:

• Experience working cross-functionally with technical and non-technical individuals
• Experience creating materials that meet accessibility guidelines
• Experience in the testing and deployment of new applications and enhancements to existing applications
• Broad IT exposure, including experience with enterprise application support, business application support, data services, and ITIL processes
• Experience working with business process improvement methods and quality management

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office Applications, diagramming tools, IT Service Management tools
• Knowledge of data privacy and security policies
• Knowledge of project management principles, problem solving, business case development, organizational change management, and systems testing
• Strong communication and interpersonal skills
• Strong analytical, critical thinking, and problem-solving skills
• Ability to improve business, functional, and technical processes by working with leadership and subject matter experts across diverse teams.
• Ability to work independently on complex tasks
• Service Mindset

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.