IT Support Tech 1

The Department of Obstetrics & Gynecology is seeking a
full-time position for an IT Support Tech 1 who will be responsible for
providing daily support, basic problem-solving and assistance with various
software applications and hardware systems for the department. This position
provides individual instruction and support to users on new or updated
technologies. Duties and responsibilities include:

• Provide
  Technical Support: Offering assistance, troubleshooting and resolving
  issues related to equipment, software applications, hardware systems, and
  network problems for department users.
• Inventory
  Tracking: Coordinate inventory levels of equipment and materials,
  performing data entry and maintaining records in FAMIS and other systems.
• Technology
  Evaluation: Assist in the review, evaluation, and recommendation of
  hardware and software acquisitions and/or network updates to improve
  efficiency and effectiveness.
• Equipment
  Maintenance and Installation: Participate in the installation,
  configuration, and maintenance of computers, workstations, and other
  related equipment and devices for department users.
• Website
  and Intranet: Provide basic support for the department website and
  intranet pages.
• Other
  equipment, software and technical related requests, as needed.

OB-GYN Department work hours are Monday-Friday from
8:00am-5:00pm.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Minimum Qualifications:

• Bachelor's
  degree or higher in Information Technology, Computer Science, or related
  field preferred.
• Previous
  experience in IT support or a related role is an advantage.
• Strong
  problem-solving and analytical skills.
• Excellent
  communication and interpersonal abilities to provide effective technical
  assistance and training.
• Familiarity
  with various software applications, hardware systems, and network
  environments.
• Ability
  to work both independently and collaboratively in a team-oriented
  environment.
• Detail-oriented
  and capable of maintaining accurate records and documentation.
• Adaptability
  and willingness to learn new technologies and skills.

Preferred Qualifications:

• Experience with ticketing systems
• Basic
  troubleshooting skills for Windows, macOS, and other programs.
• Experience
  with Active Directory (user account creation, password resets, group
  policy management).
• Familiarity
  with Microsoft 365, Cerner, RedCap and other similar productivity suites.
• Knowledge
  of basic networking concepts (IP addressing, DHCP, DNS, VPNs).
• Understanding
  of hardware components and peripherals (printers, scanners, faxing,
  monitors).
• Experience
  with remote desktop tools (e.g., MS Teams, Zoom, TigerText, etc.).
• Ability
  to install, configure, and troubleshoot software applications.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.