Director, Mortgage Operations

Job Description:

Position Summary:

The Director of Mortgage Operations manages all aspects of mortgage processing including the disclosure desk, loan processing, underwriting, closing, post-closing, shipping and funding functions. This position is responsible for driving operational efficiency through recommending new methods, processes, and procedures to create an environment that is operating within regulatory requirements and provides an exceptional borrower experience. This position will lead a team of mortgage professionals and will collaborate with key stakeholders to drive strategic initiatives that align with the company's goals. This role receives direction from the Head of Mortgage Lending.

Primary Responsibilities and Duties:

• Develop and execute strategic plans to enhance the efficiency and effectiveness of mortgage operations.
• Lead, mentor and develop a high-performing team across all of mortgage operations aligning with Everwise Credit Union core values and growth strategies.
• Establish work priorities to facilitate achievement of Everwise Credit Union mortgage loan volume goals.
• Maintains established department service levels for disclosure desk, processing, underwriting, closing, funding and shipping of mortgage loans.
• Maintains the Credit Union's eligibility as a seller in the secondary mortgage market as well as approving portfolio loans.
• Recommend appropriate authority levels for mortgage loan underwriters.
• Assist the Head of Mortgage Lending in assessing the risk associated with the activity of non-conforming loans and the impact to the Credit Union.
• Analyze mortgage lending trends and statistics to improve effectiveness of practices.
• Identify and launch new/revised loan programs to better serve members and achieve strategic objectives.
• Maintain a comprehensive knowledge of mortgage loan origination systems and identify opportunities for improving system efficiencies.
• Responsible for managing the mortgage loan servicing partnership to ensure service levels are being met and that business and member issues are resolved in a timely manner. Work with the Head of Mortgage Lending on improvements to the processes and make recommendations when necessary.
• Resolve member and employee disputes involving errors on loans and renegotiate where applicable.
• Research and resolve buyback requests from investors.
• Assist with product knowledge, systems, and compliance training programs to all levels of the mortgage team.
• Participate in goal setting, product development, and other mortgage loan planning activities.
• Maintain relationships with retail and branch operations areas to ensure a cohesive team approach
• Manage relationships with various third-party business partners including but not limited to contract negotiations, setting service level expectations, and periodic due diligence.

• Responsible for keeping abreast of and ensuring compliance with all applicable state laws and regulations, investor guidelines and changes (Fannie Mae, FHA, FHLB, GNMA, Third Party) to assure the credit union is compliant.
• Periodically review, evaluate, and upgrade operating guidelines by specific investors, regulations, policies, and procedures for mortgage loan support.
• Work with internal audit function to ensure audit recommendations are addressed in a timely fashion.
• Assess departmental processes (including data processing systems effectiveness) on an ongoing basis to ensure compliance with federal and state regulations.
• Interpret loan policies and procedures. Provide guidance and direction.
• Assist as necessary in the annual regulatory examination and independent audit process.
• Provide feedback and recommendations on lending methods to improve lending practices.

Knowledge/Skills:

• Deep understanding of mortgage loan processing, underwriting, closing and servicing.
• Strong knowledge of regulatory requirements and compliance standards.
• Experience with mortgage loan origination systems and technology-driven process enhancements.
• Proven ability to leader and develop high-performing teams.
• Excellent problem-solving, analytical and decision-making skills.
• Ability to implement lending policies and programs.
• Excellent interpersonal and customer service skills.
• Effective oral and written communication skills.

Minimum Requirements

• Bachelor's degree in business, related field, or equivalent experience required.
• 6+years' experience in real estate lending which includes, processing, underwriting, and closing of first mortgages sold in the secondary market.
• 4+ years of leadership experience in lending
• Knowledge of the principles and practices of effective mortgage lending.
• Must be or become federally registered and maintain an active federal registration with the National Mortgage Licensing System (NMLS) and Registry.

Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.