Director, Business Systems Solutions

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, VA, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Commute/Parking Incentives: Financial incentives for your daily commute
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

SDFCU is seeking a Director, Business Systems Solutions to lead a team in defining, developing, testing, analyzing, and maintaining software applications to meet organizational needs. This includes overseeing all aspects of software development, from writing and coding to testing and analysis. The Director ensures the team researches, designs, documents, and modifies software specifications throughout the production life cycle while maintaining high standards and expectations. Additionally, the Director oversees the Enterprise Data Warehouse (EDW) team, ensuring timely and accurate reporting, and provides business lines with the data needed for analysis and decision-making.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Collaborate with credit union staff to determine software needs and implement new programs
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging those systems
• Ensure maximum operational effectiveness of computer operations as it pertains to specific software at a minimum of cost to the organization
• Ensure compatibility and interoperability of in-house computing systems
• Lead the team in the definition, development and documentation of all programming and application needs
• Oversee the maintenance and customization of current application software; design, program and implement software solutions to meet organizational needs using Symitar PowerOn, Repgen, PowerFrame, and other tools
• Liaise with other internal information technology department team members to lead in resolving problems with software products or software systems
• Ensure updating of credit union software by preparing new releases/patches/fixes/flashes from software vendors
• Develop and maintain user manuals and guidelines for team
• Train end users to operate new/modified programs and train other members of IT to support such programs
• Manage all assigned BSS team projects and ensure teams are meeting goals and expectations related to projects
• Provide support and work after hours and on call 24/7. Must be able to respond to alerts and notifications in a timely manner and rotate with other team members for on-call duty

REQUIRED SKILLS AND COMPETENCIES

• Master's degree or Bachelor's degree in Computer Science, along with relevant certifications in the field
• A minimum 5 years of experience in an IT role, including computer programming, systems analysis, and database management
• At least 3 years of management experience
• Proficiency in Symitar (Episys) programming
• Experience with Repgen/PowerOn
• Strong knowledge of relational databases (e.g., SQL) and expertise in one or more of the following programming languages: HTML5, CSS, PHP, Python, Perl, VB, C++, C#, or Java