Digital Channels - Temporary Worker

Temporary Worker

Length: 4 Months

The digitial channels temporary worker will assist with the launch of 2 wire transfer projects, specifically focusing on enrolling clients in a revamped special handling wire transfer channel as well as testing and reporting for the wire transfer platform.

Principal Duties & Responsibilities: will include

Managing client enrollment
• Generating reports
• Assisting in testing and resolving ISO20022-related wire platform issues
• Coordinating between internal staff and the wire vendor
• Utilizing a vendor-provided ticketing system to track and resolve issues efficiently

• Strong written and verbal communication skills to interact effectively with staff, management, vendors, and clients
• High attention to detail and problem-solving abilities
• Ability to generate and analyze reports related to wire transfer activities
• Ability to work under pressure in a fast-paced environment
• Commitment to providing excellent service and addressing client needs promptly
• Strong problem-solving and decision-making skills
• Flexibility to handle changes in processes, regulations, and systems while maintaining high performance

• Highschool Diploma or GED equivalent required.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.