Customer Service Rep - ODS - Kansas City, MO
 Lincare Holdings | |
 United States, Missouri, Kansas City | |
| 10800 North Congress Avenue (Show on map) | |
 Mar 05, 2025 | |
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This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Responsibilities: * Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system * Document calls, entering customer orders in computerized record keeping system * Verify and update customer demographic information * Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology * Effectively communicate with coworkers and patients alike * Help with the training of employees * Calculate figures and amounts in reference to frequency and doses dispensed * Apply common sense understanding to carry out oral and written instructions | |