Account Executive Services - Americas Service Provider

The application window is expected to close on 3/08/2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Applicants must be located in the posted locations.

Success is directly associated with creating strong and meaningful customer relationships and the attainment of sales targets from net-new services growth in your assigned accounts. You will collaborate with the extended account team: Account Manager, Sales Engineering, Solutions Architects, Software and Service Renewal Managers, Services Specialist Core, Delivery, Legal, Finance, and our Partner ecosystem to develop services strategies and drive new opportunities to closure.

In the Services Specialist Premium role and as a key member of the account team, you will drive customer experience transformation & intimacy and lead the services strategy within our accounts. You will be crucial in increasing Premium Services offerings and penetration within our customers and in increasing our New, Recurring Annual Services ACV, a very important financial metric for Cisco. You will provide leadership in the customer account with respect to Cisco Services and drive the execution of customer/partner-facing activities to a conclusion in a quality, timely, and appropriate manner. It will be important for you to develop a deep knowledge of the customer and their needs to ensure you can provide a first-class solution. You will be the guide on Cisco strategic services and advise the sales team and/or partner on the best services solution to achieve customer outcomes and value realization throughout the customer lifecycle.

• Drive customer experience transformation & intimacy.
• Be responsible for the services strategy within our accounts.
• Increase Premium Services offerings and penetration.
• Enhance New, Recurring Annual Services ACV.
• Provide leadership and drive execution of customer/partner-facing activities.

• 5+ years of sales experience in related technology fields.
• Knowledge of Cisco's or a competitor's Professional/Advanced Services portfolio.
• Expertise in Outside-In / Consultative selling.

• BA/BS degree in technology-related fields or marketing/management
• 5+ years of services sales experience in IT or related industry.
• Uncovers and understands customer strategies and objectives; identifies and handles multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.
• Understanding of Key Drivers and Strategic Imperatives of relevant Industry.
• Solution selling skills aligned to each customer's unique business problems and strategic objectives.
• Ability to develop trusted relationships based on a deep understanding of the customer's perspective.
• Collaborate and drive cross-functional team within Cisco through influence to desired outcomes.

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