Senior Student Services Generalist - A&S Registrar's Office

The Undergraduate College of Arts & Sciences invites applications for a Senior Student Services Generalist position within the College Registrar's office. The position will work with the College Registrar, other administrative staff, and deans to maintain accurate and timely information for over 11,000 undergraduate students within Arts & Sciences.

The Senior Student Services Generalist serves students, employees, faculty, alumni, parents, and community members with various needs related to academic requirements and study abroad and will work with multiple areas within the Undergraduate College, Arts & Sciences, and UVA. This position is the primary point of contact for A&S undergraduate transfer credit related to studying abroad, and supports students before, during, and after their travels abroad. This is a unique position that has the opportunity to positively impact the broad scope of students and services offered by the College of Arts & Sciences, such as:

• Tracking students pursuing all degrees in the College of Arts & Sciences; adding required information to the student information system
• Working with the Education Abroad Office to manage the Study Abroad pre- and post-approval process
• Performing accurate entry into databases; and participating in regular communication with other schools and offices within UVA
• Working with an array of academic-related software such as UVA's SIS, Slate, Perceptive Content, Stellic, and DocuSign

Qualifications

• Bachelor's degree required. Relevant experience may be considered in lieu of degree requirement.
• At least five years of experience is required.
• The ability to learn an array of information relative to A&S curricular requirements, services, and resources
• The ability to evaluate/assess customer needs, apply information, or make appropriate referrals
• A demonstrated attention to detail and excellent oral and written communication in daily interactions
• The ability to independently manage multiple tasks and projects while meeting deadlines
• A working knowledge of Microsoft Office Suite, with a focus on Excel

Preferred Qualifications

• Related experience in a higher education academic office working with academic or admissions data is preferred.
• Prior knowledge of A&S academic requirements
• Prior experience reading and evaluating student transcripts
• Office 365 applications, SIS and UBI, and Slate are preferred.

This position reports directly to the College Academic Data Manager with strong ties to the College Registrar.

This position is located in Charlottesville, VA and will be required to present In-person, although there are opportunities for a hybrid work schedule.

The anticipated annual salary is between $60,000-$70,000 and will be commensurate with education and experience. This is an Exempt level, benefited position.

For more information on the benefits at UVA, visit hr.virginia.edu/benefits.

This position will remain open until filled. Review of applicants will begin March 14, 2025. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

To Apply:

Apply here. Internal applicants must apply through their UVA Workday profile by searching 'Find Jobs.' Complete an application online with the following documents:

• Resume
• Cover letter briefly explaining your interest in the position, related experience, and any gaps In employment.

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Incomplete applications may not receive full consideration.

References will be completed via UVA's standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the position, please contact Will Moran uzx4sh@virginia.edu. For questions about the application process, please contact Melanie Sponaugle, Academic Recruiter, at unw5dq@virginia.edu.

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.