IT Support Technician - Unpaid Intern

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more!

ABOUT MICROBAC

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients worldwide, offering laboratory solutions to the life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project, and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

We are currently seeking a seasonal IT Support Technician (Intern). Under the general direction of the Manager of IT Infrastructure, the IT Support Technician will work to resolve PC issues, configure computer systems and use remote desktop connections in providing IT project support. You will use email, phone and chat applications to resolve customers' IT issues and utilize Help Desk software to log, categorize, prioritize and if necessary, escalate Help Desk tickets.

This internship is remote, with an expected commitment of approximately 10-20 hours per week. Please note that this is an unpaid position.

ESSENTIAL FUNCTIONS

• Provide Tier I support to customers
• Install, configure, and maintain computer systems
• Working knowledge of Microsoft Operating systems
• Diagnose hardware/software faults and solve technical problems related to assigned project work. Research and propose computer hardware and software upgrades
• Create and maintain technical and self-help documentation
• Provide technical training to end-users

MINIMUM REQUIREMENTS

• 0-2 years of relevant work experience
• High school diploma/GED required
• Excellent communication and presentation skills

PREFERRED QUALIFICATIONS

• Associate's or Bachelor's degree in Computer Science or related field
• Has professional understanding of PC hardware, software and networking, including Microsoft operating systems
• Ability to provide an excellent End User - Customer experience
• Good analytical and problem-solving skills
• Taking effective notes while training
• Basic proficiency using MS Office suite

Real Opportunity for Growth & Hands-on Experience!

This is more than just an IT support internship-it's an opportunity to gain hands-on experience in a wide range of technology areas, including PC & software deployment, cybersecurity, hardware troubleshooting, and network infrastructure.

For fast learners and hard workers, this role offers the potential to take on additional responsibilities and gain real-world exposure to enterprise IT operations. You'll work alongside experienced professionals, solve real IT challenges, and gain valuable technical knowledge that can help launch your career. What you put into this opportunity is what you'll get out of it!

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time.
• Adequate hearing and verbal abilities to communicate effectively in person and by telephone.
• Ability to lift and carry items weighing up to 40 pounds.
• Home internet acceptable for remote computer work.

Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.