Assistant Director, Student Services (4579U) #74890

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley and an essential part of the University's mission to extend the research and scholarship of UC Berkeley to a global community. SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting, UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers engage in campus activities. The department provides more than 2,000 summer courses, fall freshmen programs, study abroad experiences, global internships, and year-around programs or courses, lectures, special events and interest circles for older adults.

The First Review Date for this job is December 27, 2024

Applications will be considered beyond this date, until the vacancy is filled.

• Provides guidance and direction to Student Services Advisors on the most complex procedural and operational issues.
• Leads coordination between the Office of the Registrar (on campus and at UNEX) for visiting student records. Troubleshoots and resolves complex student records, student billing, immigration visas and enrollment issues.
• Coordinates fee assessments and payment processes with appropriate teams/offices (Billings and Payment Services on campus, Finance/Registrar at UNEX).
• Provides feedback and coordinates process implementation for new programs.
• Facilitates the communication to the international partners with complex issues or implementation of new processes/policies.
• Provides supervision and guidance to Student Services Advisors on visa compliance and SEVIS regulations for international visiting students.
• Oversees the payment process from the international partners and advises Student Services Advisors of exception and special arrangements and sponsored pay.
• Reviews the information and policies on publications (catalogs, websites, newsletters, etc.) and collaborates with the Marketing team for updates and changes.
• Leads discussions among on-campus and off-campus partners in improving Student Services processes.
• Collaborates with the IT team in improving all relevant systems, online applications, portals, University-wide systems, web-based forms and procedures.
• Oversee service contract with students and partners and implement changes to improve quality of service.
• Creates and maintains knowledge bases and standard format of student correspondence to ensure consistent services and communication to students and partners.
• Oversees student experience activities and coordinates assignments across the team.
• Monitors employee performance and provides direction and assistance. Counsels and evaluates employee performance. Recommends corrective action, hiring, and separation of employees when appropriate.
• Recommends employees for promotion when warranted.
• Provides training to direct report Staff.
• Provides training to Student Services staff, as well as other internal and external staff in a collaborative effort to improve Student Services.
• Creates and maintains documentation including standard operating procedures, training manuals and reference guides for Student Services staff.
• As needed, may provide the full range of student services advice to management, faculty, and students.
• Recommends to department management changes to student services policies and procedures. Leads coordination and implementation of Student Services policies and policy changes.
• Maintains the department's student services events/activities budget and department purchases

• Knowledge of advising and counseling techniques.
• Knowledge of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
• Skills in monitoring / assessing people, processes or services, to make improvements.
• Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
• Ability in problem identification and reasoning.
• Ability to develop original ideas to solve problems using persuasion and leadership.
• Can work occasional evenings and weekends
• Bachelor's degree in related area and / or equivalent experience / training

This is a full-time, career position.

This position is eligible for the full range of UC Benefits. For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary range that the University reasonably expects to pay for this position is $90,000 - $105,000, annually.

To apply, please submit your resume and cover letter.

Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.

Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that "every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive."

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.