New

Helpdesk Support Specialist- Orange County

TEKsystems
$16.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Oak Ridge
Mar 04, 2025
Description Manager really likes to see someone with a call center background who has experience with being on the phone and transferring calls and supporting people over the phone. Degree + home lab experience/internship OR ~1 year of professional experience will work. This candidate will work 12pm-9pm EST when they have completed the 2-3-week training period as they are supporting end users in Orange Co, California. This team runs 411 for the County of Orange, and they run all the IT calls for the County of Orange. They need to be able to help someone troubleshoot Windows basics, gain access to accounts, etc. and then disperse the calls based on agency. Conversion salary is around 35k. Looking to pay 16-18/hour on contract so there isn't a big discrepancy when they convert. Manager prefers someone with SOME hands-on experience, even if it's in a home lab + schooling. Team size: 8 "Hybrid" schedule: the first 2-3 weeks will be onsite training, but after that most people work remotely. There will be times they have to come onsite for meetings, etc. but not often. Must have skills: Good communication skills Great customer service Prefers someone not DIRECTLY out-of-school. Some experience wanted, even if it's through an at-home lab. Skills Help desk, Active directory, Troubleshooting, Windows, Support, Customer service Top Skills Details Help desk, Active directory, Troubleshooting, Windows Additional Skills & Qualifications Must be able to pass a live scan background (more intense than what is in our background) then must pass a probation background check- if they are or have been on probation, they just need to disclose that. Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.