New

Operations Specialist

Howard Community College

tuition reimbursement, 403(b)

United States, Maryland, Baltimore

Mar 04, 2025

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Operations Specialist
FLSA	Non-Exempt
FT/PT	Full Time
Hours Per Week	37.5
Work Schedule	Monday-Friday, 8:30am-5:00pm
Grade	13
Minimum Compensation	$56,635
General Responsibilities	The Operations Specialist is responsible for awarding noncredit financial aid for the division of Workforce, Career, and Community Education ( WCCE). The Operations Specialist possesses a comprehensive understanding of federal and state regulations and institutional policies and procedures in order to accurately guide students through noncredit financial aid/scholarship application processes. Additionally, this position manages the WCCE drop-safes, monitors outstanding student balances, oversees WCCE cashiering, and creates purchase orders for the WCCE operations cost center. Work is performed in an accurate and timely manner under supervision and in compliance with Generally Accepted Accounting Principles ( GAAP) guidelines.
Work Performed	Employee must comply with payment card industry data security standards (PCI DSS) and complete annual training. Employee must be well-informed about changes to student finance views to understand and educate student body and have knowledge of all policies and procedures that impact the student account from a college wide prospective. Ensures security and confidentiality of all accounting documents and assets in regard to Family Educational Rights and Privacy Act (FERPA) compliance Counsels and assists prospective and currently enrolled students on the application process and eligibility for financial aid. Determines student eligibility to receive noncredit financial aid funds in accordance with state, federal, and institutional regulations. Maintains a noncredit financial aid database of student information and awards. Coordinates with the finance and financial aid offices to ensure noncredit financial aid is disbursed. Completes noncredit financial aid data and reporting requests. Acts as a liaison with the HCC Educational Foundation to accurately disburse foundation scholarships and ensure compliance with scholarship criteria. Monitors student outstanding balances for the WCCE division and works in conjunction with the WCCE Director of Operations and the finance office to identify proactive strategies to lessen outstanding balances. Manages the WCCE drop-safe, including the counting and pick-up of deposits. Creates purchase orders and initiates budget transfer requests for the WCCE operations cost center. Coordinates staff training for WCCE cashiers and ensures onsite registrations are staffed with cashiers as needed. Files and maintains all cashiering and A/R documents in compliance with PCI regulations. Responsible for ensuring the PCI laptops and credit card readers are locked up when not in use. Investigates, researches, and resolves discrepancies in student & vendor accounts. Assists and helps staff or students troubleshoot issues related to registration charges, financial aid, and payment plans.
Minimum Education Required	Associate's degree
Minimum Number of Years Experience Required	3
Other Knowledge Required	Associate's Degree or an approved combination of education, training, and experience; Bachelor's Degree preferred. A minimum of three years of experience in an office environment. Prior experience in financial aid or finance strongly preferred. Excellent knowledge and experience with technology, including student information systems (Colleague preferred), digital imaging technology, and software applications. Must be able to take initiative and exercise good judgment in all situations. Attention to detail and excellent time management skills are essential. Understanding of PCI DSS and FERPA, ensuring confidentiality of all student documentation. Ability to maintain strict confidentiality of all applicants financial and eligibility information. Excellent interpersonal and communication skills, including excellent verbal and writing skills. Knowledge of accounting principles is preferred. Regular attendance is a requirement of this job. Performs all duties while considering the impact of any action on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Working Conditions	Fast-paced, deadline-driven working environment. Concurrent management of numerous tasks, some with conflicting priorities.
Supervisory Postion?	No
Division	Workforce, Career, and Community Education - NEW
Department	Workforce, Career, and Community Education DEPT - NEW

Posting Detail Information

Posting Number	B445P
Number of Vacancies	1
Best Consideration Date	03/17/2025
Job Open Date	03/03/2025
Job Close Date
Open Until Filled	No
Job Category	Staff
Benefits Summary	Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/4470
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.