Product & Digital Business Implement Manager II

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

The digital product management group of Lending Solutions team focuses on the development, delivery, and support of digital lending solutions within FCB Commercial. Within
this group, the Product & Digital Business Implementation Team is responsible for coordinating the launch and business implementation of new products, solutions, and operational improvements.

As part of this team, the Product & Digital Business Implementation Manager II drives large, complex business initiatives to achieve strategic department and organizational objectives. These projects contain activities that may span functions, business units, companies, and geographic regions. On such projects, this role is specifically responsible for driving (i) business
readiness and go-to-market preparations on large complex projects with a technology component (such as software development), and (ii) the end-to-end project life-cycle, from inception to delivery, on business initiatives with little or no technology component (such as business diagnostics, process improvements, regulatory compliance, etc.).

This role requires a background in business project management and/or change management, and its key accountability is ensuring that (i) the business is prepared to market launch and support new or changed products, services, and operational processes, and (ii) changes are scalable and comply with all appropriate guidelines, including but not limited to FCB methodologies, regulatory compliance, risk management policies, industry standards, and best-practices.

Driving Business Initiatives in Support of Product Strategy and Vision:

Driving multiple large initiatives simultaneously, leveraging both Agile and Waterfall
methodologies, where appropriate, to achieve project objectives.

Partners with senior management of the business community to identify and
prioritize opportunities to use process reengineering and technology to achieve the
goals of the enterprise; Drives creation of and/or changes to existing products,
processes, procedures, work flows, and related documentation.

Develops and provides deep domain expertise in the cross-functional business
considerations of SVB's products, solutions, processes, and clients' to help assess
stakeholder impacts, articulate scope, identify risks, and proactively mitigate them.

Assists in the creation or enhancement of large-scale strategies in product
readiness, change management, risk management, and business implementation
management,

Implementing Business Readiness & Go-to-Market Preparations:

Develops business roll-out / go-to-market plans, including managing client pilots
and client migrations.

Manages business readiness preparations including process engineering; sales,
operations, and servicing preparations; internal and external training andtraining and
communications; system configuration implementation (business set ups);
coordination of User Acceptance Testing (on waterfall projects), etc.

Facilitates working sessions, vendor meetings, project team meetings on business
initiatives, and attends scrum stand-ups and/or technical meetings where
appropriate to drive business initiatives and/or business readiness.

Manages status reporting on assigned business initiatives and related
communications to Executives and other key stakeholders.

Partners with Product Managers, Program/Project Mgrs, and Scrum Masters to
ensure alignment of business activities for effective, end-to-end change
implementation and an optimal stakeholder experience.

Drives and ensures completion of required post-launch activities, such as post-mort
ems/lessons learned, and measuring benefits-realization after project completion.

Collaborating with and Managing Cross-Functional Stakeholders

In delivery of business deliverables, engages and manages overall coordination of
cross-functional teams, including subject matter experts from various departments
across the organization (e.g., Product Management, IT, Operations, Compliance,
Internal Audit, Servicing, Legal, Marketing, Sales, Training & Communication,
Accounting, Finance, et.al.)

Acts as an advocate for all business stakeholders within the lifecycle of a project,
ensuring that their needs are understood and addressed in advance of launch.

Collaborates with operational teams and client support as needed to resolve issues
in a timely and effective manner.

Collaborates with Change Management Practitioners and Product Training &
Communications on internal communications, client communications, training
plans, and client-facing sales and support materials.

Partners with Compliance, Internal Audit, and other departments to: respond to
examinations and audit requests, manage execution and implementation of action
plans, and ensure all processes and changes implemented fully comply with
applicable regulations and legislation, standards, policies, and guidelines (e.g., BSA,
AML, SOX, PCI-DSS, ECOA, et.al.)

Collaborates with Legal, Product, Compliance, Credit, Product Training &
Communications, et.al. on the creation of and updates to legal agreements and
other client-facing materials.

Assists in prioritizing scope and negotiating conflicts between stakeholders, for
example, under conditions of limited resources and competing demands
Some travel required for meetings with colleagues, vendors, and clients as needed.

Basic Qualifications:

Bachelor's Degree and 2 years of experience in OR High School Diploma or GED and 6 years of experience.

Preferred Qualifications:

Exceptional communications and interpersonal skills; demonstrated ability to quickly build trust
and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts,
influence stakeholders at all levels, and distill and synthesize complex concepts into key
messaging in concise laymen's terms.

Deep expertise in Agile and Waterfall methodologies, business-centric project management, and
financial product development and management.

Strong technical aptitude and ability to quickly learn new products, lines of business, channels
(e.g. online, mobile, etc.), processes, software, data, systems, and client needs
Effective risk management skills and ability to predict and mitigate risks and issues, as well as
anticipating and proactively preparing for changes and impacts to clients and SVB's business
Exceptional at gap and root cause analysis; Familiar with root cause analysis tools and
techniques.

Polished diplomacy, active listening, persuasiveness, and presentation skills to evangelize new
products or changes and gain buy-in, consensus, and cooperation in the face of conflicting
viewpoints, resistance to change, constraints, etc.

Critical-thinking, business analysis, and process engineering skills to manage, contribute to, and
foresee pitfalls in process-related changes and deliverables.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits