Branch Specialist Technical Support - Spray Equipment

This is position is essential to the success of our retail stores. Technical Support Specialists work closely with wholesale customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Technical Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. This position is responsible for spray equipment (e.g. airless, conventional, electrostatic, pressure washers) at the store or at customers' job sites. This includes performing necessary repairs, providing training on equipment, and maintaining inventory as required.
Technical Support Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public

• Ensure customer quality and service expectations are met.
• Troubleshoot and resolve customer problems with spray equipment.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and decide the best way to resolve the problem.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Coordinate technical service issues between branch, sales reps and product service room.
• Maintain customer technical service issues on file for follow-up.
• Maintain facility to S-W standards through proper maintenance, repair and housekeeping.
• Identify facility problems and make recommendations.
• Follow designated loss prevention, security and safety practices according to policy and correct or
  report non-compliance of appropriate procedures/policies.
• Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and
  filing all paperwork associated with hazardous material/waste.
• Document and refer potential wholesale leads to appropriate sales rep.
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required
  and in a safe manner.
• Assist with physical inventory.
• Assist with color blending, warehouse and delivery responsibilities as needed.
• Other duties as assigned.