Service Desk Analyst

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Mar 01, 2025
Description Shift schedule: M-F: 7a - 4p Per HM: 'True hardware remote desktop support role, break/fix hardware troubleshooting via phone, email, & chat.' looking to build out its service desk and move from 5-day-a-week support to a 24x7 rotation. This Service Desk analyst will primarily be responsible for supporting s 400+ global satellite offices nationwide in password resets for the real estate agents. This individual will have to have extensive experience working with Active Directory and must be able to support MAC OS. There will be minor OS troubleshooting involved as well. Qualifications: High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Responsibilities: Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware. Provides end-user support for specific software applications. May assist with some hardware issues. Creates and terminates new users related to specific software applications. Creates and updates user security access. Monitors servers and users to ensure that the systems are operational. Informs Information Technology Services of any operational problems. Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. No formal supervisory responsibilities in this position. Skills Windows, Servicenow, Ms Office Suite, Active Directory, Support, Customer service, Troubleshooting Top Skills Details Windows,Servicenow,Ms Office Suite,Active Directory Additional Skills & Qualifications Ideally looking for 5-7+ years' experience Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.