Community Integration Manager

This job posting was opened on 2/28/25. Please note that we will be considering applications from internal employees and former IRC Staff exclusively for the first 5 days. After this period, if necessary, we will extend the opportunity to external candidates.

Job Overview:The Refugee Integration Services Manager oversees the strategy, development, implementation, and completion of all grants, contracts and activities related to the Integration Services department including Afghan and Ukrainian Newcomers Support Programs, Refugee School Impact, Refugee Health Promotion, and Digital Programs. Responsibilities include supervision of all staff to ensure compliance with program requirements, grant development and management. This is a full-time, exempt position.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Responsibilities: Include, but are not limited to:

Oversight of Programs

• Effectively manage the development, implementation, compliance, and closure of all grants and contracts within the department.
• Responsible for the development of grant proposals and reports related to all areas grants and contracts within the department.
• Monitor the provision of services through regular and systematic case file reviews, and quality assurance protocols including data QA to ensure compliance with donor requirements and provision of quality services.
• Oversee department program budget and manage expenses to ensure costs are maintained within allocated budgets.
• Responsible for tracking finances and program budgets, reporting, and grant compliance of programs falling under the scope of Community Integration; oversee related sub-grants, monitor sub-awardees, and ensure timely and accurate services and reporting.
• Develop and manage a system to track and monitor program efficiency and outcomes, including screening tools. Design client satisfaction surveys, program evaluation and outcome tracking tools. Track data and write programmatic reports.

Staff Supervision and Other Responsibilities

• Work as part of IRC Oakland's overall leadership team to build capacity and strategy for the office; participate in leadership team meetings, staff training, and provide community presentations.
• Work with IRC Oakland leadership and IRC Technical Advisors to develop, implement, and monitor programs and services that serve the needs of clients.
• Manage department team members; formally evaluate team and individual performance to ensure objectives have been met.
• Provide professional development opportunities for staff and ensure internal and external trainings align with staff interests and development areas.
• Recruit and train staff in all aspects of programs responsibilities.
• Oversee the strategic development of partnerships in the community that will enhance and streamline relevant service provision; Maintain current partnerships; Represent IRC in public, professional and governmental forums, advocating for client needs within the community.
• Facilitate interdepartmental communication and information sharing for monthly newsletters, program reports, etc.
• Other duties as Assigned

Key Working Relationships:

Position Reports to:Site Director

Position directly supervises:Health Navigators, ANSP/UNSP Coordinator, ARSI staff

Other Internal and/or external contacts:

Internal: Collaborate closely with other departments where there is overlap in client caseload, including communication with other department managers. Coordinate with Finance, Community Relations and Development teams as needed.

External: Community-based organizations, employers, and workforce agencies.

Job Requirements:

• University degree (four year, B.A.) required; graduate degree in social work, international affairs, or human services related field preferred
• Minimum of 5 years of related experience, including 2 years of oversight of relevant work
• Experience with program management including staff management, program development, and monitoring and evaluation required.
• Fundraising and grant writing experience preferred. Prior reporting experience required.
• Demonstrated ability to promote an organizational culture that reflects IRC's core values of service, accountability, and integrity.Ability to lead in a way that recognizes that IRC's work is best accomplished through the true collaboration of individuals from various global environments and contexts with a great variety of skills and perspectives.
• Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, and integrity, and as defined in the IRC Way
• Strong analytical and training skills; excellent written and oral communication skills.
• Highly organized self-starter with proven success managing multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Solid diplomacy, relationship building and networking skills; ability to effectively manage internal and external relationships, including community stakeholders and donors.
• Demonstrated success achieving goals and communicating effectively in various global environments and contexts.
• Fluent in English, both spoken and written. Proficiency in a second language desirable.
• Demonstrated proficiency in working with MS Office applications, with strong command of Excel
• Promote and actively participate in initiatives and efforts to build team engagement and cohesion in IRC Oakland office
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies

Working Environment:

• A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
#LI-6