Clinical Application Team Lead - Cupid
Clinical Systems - Clinical Applications Job Summary As a technical leader in clinical applications, applies advanced professional concepts and extensive industry knowledge to lead and / or work on medium to large projects of broad scope and complexity. May be recognized expert in an area of focus of business in clinical applications.
The Team Lead will work in multiple locations including UCSF Medical Center and Campus locations and Community Affiliate partner locations.
Technical: Independently resolves and assists teammates in troubleshooting the most complex problems both
internally and across integrated applications. Uses judgment and experience to offer solutions that are
future-proofed against known upcoming changes, reduce overall system maintenance, and reinforce
sustainability. Demonstrates ability to use advanced Chronicles and/or Clarity searches to identify the scope
and impact of changes. Creates comprehensive documentation and generates detailed notes on the scope and
impact of proposed changes.
Project Management: Creates and manages shared documentation such as build trackers, meeting notes,
testing scripts, and issues lists to drive projects to successful completion. Demonstrates ability to identify and manage the scope and impact of changes and to use negotiation tactics to resist scope creep and reduce meeting burden. Proposes standard work processes to reduce implementation hurdles and develops tools to communicate information and findings to customers and teammates. Manages project tasks, risks, and timelines and ensures that deliverables are measured against well-defined success metrics.
People Management: Builds trust and establishes solid relationships with customers and peers through
exceptional communication. Leads meetings with peers, customers, and operations where prioritization is
negotiated and established. Escalates issues based on sound judgment and experience. Participates in
both internal and external workgroups to develop or refine policy, and promotes diversity, equity, and
inclusion in the workplace. Mentors new and established employees and helps to develop soft skills like
dealing with challenging people, handling politically frought situations, getting answers quickly, and
escalating appropriately. Creates and uses systems to track work across teams and sub-teams.
The Team Lead is dedicated to high-level and detailed analytical work and functions as the team lead and solutions-oriented resource for the Cupid team. The Team Lead works under the direction of the Manager/Director to coordinate and support the configuration and build of the applications that fall under the responsibilities of this team including both Epic (Apex) and non-Epic. The team lead may also plan and lead medium to large projects of broad scope and complexity.
Partners with other application teams and clinical operations stakeholders to understand workflows and policies/procedures associated with the applications and workflows. In-depth and precise investigation and documentation of operational specifications and application functionality are required. Key technical activities include the analysis of new releases to determine how workflows should be modified, assigning work, and guiding analysts on the team to complete the build. Manages escalations from analysts and stakeholders. Successful candidates are skilled communicators who make decisions independently and in collaboration with others in both Health IT and operational teams. Leadership, organization, and collaboration are critical skills for this position The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $133,300 - $219,500 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Clinical Applications Team is responsible for designing, testing, and implementing the clinical aspects of UCSF's Electronic Health Record. Includes interoperability with other third-party systems and devices.
Our Core Values include:
Judgment: Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
Communication: Listens well, concise and articulate in speech and writing, treat people with respect independent of their status or disagreement with you & maintain calm poise in stressful situations.
Impact: Accomplish amazing amounts of important work, colleagues can rely upon you, focus on results, exhibit bias-to-action, and avoid analysis-paralysis
Innovation: Find practical solutions to hard problems, suggest better approaches, new ideas that prove useful, stay nimble by minimizing complexity and finding time to simplify.
Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization. Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
- 5+ years of experience
- Current Epic Cupid certification or completed within 6 months of hire
- Current Epic Radiant certification or completed within 6 months of hire
- Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of operations, systems, and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
- Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels. Able to verbally or in written form, convey highly technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.
- Detail-oriented with advanced organizational and project management skills and the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
- Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.
- Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.
- Available for 7X24 application support
Preferred Qualifications
- Academic Medical Center experience
- Additional certification in Epic application
License/Certification
- Current Epic Cupid certification or completed within 6 months of hire
- Current Epic Radiant certification or completed within 6 months of hire
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 006039 CLIN APPLICATIONS PROFL 4 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Mission Center Building (SF) |
University of California - San Francisco Campus and Health
Mar 01, 2025