New

Patient Service Representative-Operator

Sixteenth Street Community Health Centers
$17.25/hr.
United States, Wisconsin, Milwaukee
1337 South Cesar E Chavez Drive (Show on map)
May 09, 2025
Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a full-time Operator who is self-motivated, energetic, and a take-charge individual. Responsibilities: Deliver high-quality customer service to all callers. Communicate pleasantly and professionally with callers under all circumstances. Answer and direct incoming calls through the Call Center efficiently, accurately, and per protocols Obtain and/or review all patient demographic information. Provide patients with appropriate appointments and/or route to appropriate support. Complete new patient registration through direct guarantor/patient contact to obtain required information. Update current patient accounts and insurance eligibility using EHR for same-day scheduled appointments. Utilize web-based applications to verify insurance eligibility upon each scheduling occurrence when necessary. Review balances and co-pay information Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments. Keep current on staff directory, Health Center information, and Sixteenth Street events. Reception effectively as assigned. Use downtime and workload fluctuations effectively. Projects as specified by supervisor. Qualifications: High school diploma or GED Must have a pleasant attitude which communicates verbally. Clear speaking voice Handle high-stress environments. Familiarity with computers helpful Ability to relate well to people from diverse ethnic and cultural backgrounds. Bilingual required (Spanish/English)