Principal Engineer - Mobility Engineer

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

Acting as the owner and primary representative for an independent Mobile Device Management environment servicing third party Indirect Agent mobile devices (35K+) used to sell Verizon goods and services. Be the "face" of the Mobility Team to both the Business and to outside stakeholders such as Indirect Agents and Vendors. The person in this role must be comfortable working in a customer service environment, as well regularly communicating and presenting to the Business. Work closely with the Verizon Consumer Retail Group, Indirect Agents, and internal Mobility team to provide managed services delivery for mobile devices and other Retail related sales technology. Ensure all business use cases meet or exceed business requirements while remaining within the established boundaries of IT Security, Risk, Legal, Compliance, and other relevant stakeholders. Manage a small group of contractors dedicated to providing Tier 3 level support for Indirect Agents. This is a highly visible role which requires someone with confidence, the ability to move quickly and decisively, and the ability to unify stakeholders to achieve business objectives quickly and efficiently.

Responsibilities include, but are not limited to the following...

• Acting as primary Verizon representative for all Indirect Agent business stakeholders and operational requirements related to Co-Managed shared environment.

• Troubleshooting capabilities of understanding detailed interconnected infrastructure elements and experience with advanced troubleshooting techniques gained from years of experience are required to solve complex issues that arise.

• Delivery of daily operational needs and services related to Workspace One Co-Managed environment

• Responsible for all facets and components of Co-Managed MDM environment for the successful management of 35K+ iPads and successful network transport of all related revenue generation.

• Developing relationships with key stakeholders both internally and externally to ensure the environment meets or exceeds business requirements while remaining within the established boundaries of IT Security, Risk, Legal, Compliance, and Privacy.

• Overseeing the management and maintenance of the environment to ensure world-class operational capabilities for third party stakeholders.

• Development of reporting capabilities related to environment activity and analysis of data to determine areas for improvement and / or innovation.

• Focusing on innovation for the continual improvement of the overall environment in the support of providing improved service to customers and to not remain satisfied with status quo.

• Working in a customer service environment, as well regularly communicating and presenting to the Business.

• Continual discussions with stakeholders and vendors to collect and deliver optimal service improvements

• Responsible for all levels of support and final issue resolution for stakeholders.

• Supervising contracted operational support staff responsible for daily operation incident resolution.

What we're looking for

The role requires a mastery of understanding Mobile Device Management (MDM) and Unified Endpoint Management (UEM) platforms and their capabilities and limitations to effectively manage mobile device operating systems. It also requires a high level of understanding regarding Active Directory & LDAP, certificate based authentication systems and services, VPN integration, PKI, collaboration tool system management, and other vendor related third party tools such as Apple Business Manager and Samsung KNOX.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in Mobile Device Management Application Publishing.

• Experience in Workspace One MDM Architecture Design & Development.

• High level understanding of iOS and Android Operating Systems.

Even better if you have:

• Master's degree in CS, EE or related technical field.

• Experience with Retail support.

• WS1 Administration and Certification

• VPN network design and management

• Expertise in listening to customers to help accomplish their needs

• Project Management Skill Set

• Process Development Skill Set

• A competency in scripting and programming techniques is also needed for automating processes

• Comfort with new ideas, trying new approaches, failing quickly, and leading by enthusiasm

• Composure under pressure and stressful situations

• Excellent verbal, written and presentation skills and the ability to effectively translate and communicate complex technical information to all levels of internal and external organizations is a requirement.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.