Intelligence Associate

ViaPath Technologies

United States, North Carolina, Raleigh

Feb 28, 2025

Intelligence Associate

Job Locations

US-NC-Raleigh

2025-3366

Category

Intelligence

Position Type

Regular Full-Time

Overview

ViaPath is currently seeking an Intelligence Associate to join our team in Raleigh, NC. The position will be based at the customer site. The responsibility of the Intelligence Associate 1 will be to transcribe recorded audio from phone-based interactions using proprietary software tools. The selected candidate will have the opportunity to utilize training and experience to assist Corrections Investigations staff in the development of actionable intelligence within the facilities supported.

This position will be worked out of our cleint's facility in Raleigh, NC.

Responsibilities

Listen to calls to extract data to help identify trends within the facilities

Collects and compiles data
Assist facility staff with investigations by utilizing specialized software
Establish a fundamental understanding of the facility's operation to include policies and procedures, and data sources available for analysis
Proactively assist in helping the customer to accomplish objectives and mission
Submit detailed reports to customer regarding intelligence findings
Fulfill requests for all call recordings or other related data as authorized and requested
Participation in court or other administrative related hearings as needed

Qualifications

High School Diploma or General Educational Development (GED) diploma required; Bachelor's degree in Criminal Justice is preferred
0-1 year of related administrative experience required; Corrections/Police experience desired
Ability to develop a fundamental understanding of intelligence processes in a correctional environment to include institutional operations and criminal procedures
Excellent verbal and written communication skills
Excellent listening skills
Ability to transcribe information; strong typing skills
Prepared to testify in court or other administrative related hearings as needed
Proficient in Microsoft Windows OS and Microsoft Suite
Ability to learn ViaPath and third-party software applications within the first six months of hire
Ability to work in a fast-paced environment and meet competing deadlines
Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
Fluency (written and verbal) in English is required; Additional fluency (written and verbal) in Spanish is preferred

ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.