Manager, Guest Relations and Patient Experience

Description:
Could you be our next Manager/Patient Guest Relations/Pt Advocate with Main Line Health?

Why work as a Manager/Patient Guest Relations/Pt Advocate with Main Line Health?

• Make an Impact! A patient experience manager helps to satisfy a full range of patient needs. Acts as a liaison between the multidisciplinary team, inpatients, outpatients and families. Responsible to coordinate communication about logistics of care; translate medical terms and treatments, provide education; assist with ethical issues; manage the complaint and grievance process; provide service recovery; participate in quality initiatives.
  
  
• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
  
  
• Get Involved! Committee
  
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
  
• Position-Specific Benefits include: This position is eligibe for 120 basic leave hours per calendar year. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!
  
  

Position: Manager/Patient Guest Relations/ Pt Advocate
Shift: Day Shift

Experience:
Five (5) years' experience in a healthcare setting preferred

Education:
Bachelor's Degree required; healthcare experience strongly preferred

Licensures/Certifications: