Assistant Program Manager - Digital Literacy

General Summary of Position:

The Assistant Program Manager will support the effective implementation and operations of digital literacy training services, IT support, and general operations for Public Space Modernization sites. This role requires a detail-oriented, proactive individual who can manage tasks across multiple areas, and respond to problems in real time.

Minimum Qualifications (Required):

• Bachelor's degree
• Minimum of 2 years of experience in program coordination, IT support, or a related field
• Strong understanding of digital literacy concepts and the ability to teach and support learners in a variety of settings
• Proven experience in providing basic technical support for computers, software, and basic network systems
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously
• Knowledge of modern office software tools (e.g., MS Office Suite, Google Workspace)
• Ability to work independently and in a team environment
• Ability to independently travel to a broad range of sites in Massachusetts to support digital literacy training and IT services.

Special Instructions to Applicants:

Only current UML Employees within the Grants & Contracts (MTA/GRACE) bargaining unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is a Grants & Contracts (MTA/GRACE) Union position, Grade P15.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

This position is contingent upon funding and is a 15 month full-time benefited grant funded position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.