IT Operations Senior Manager

Qualifications

• Proficiency in IT management tools and software. 20 or more years of professional, in-depth desktop operating system, hardware, and application support and troubleshooting including networking, printers, and scanners.
• Minimum of 20 years of experience in IT support, with a focus on MSP management, budgeting, asset management, and licensing administration.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Consulting with end users on all aspects of computer and application use.
• Experience with Mac OS and Mac troubleshooting
• Extensive familiarity with desktop and laptop hardware components, Active Directory, and the Windows and MacOS operating systems
• In-depth knowledge of the functionality and use of MS Office (Windows and Mac), Outlook, Teams, multiple Web browsers, and desktop imaging
• Experience with enterprise anti-virus software and other anti-malware tools. Working knowledge of Microsoft Azure Active Directory is a plus.
• A+, Network+ certifications required or ability to obtain within a specified timeframe

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Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.