Information Technology Analyst II

Starting salary up to $56.68/hour ($118,297/year) and a competitive total compensation package!*

• Answering, researching, resolving, and/or escalating Service Desk calls, emails, and tickets
• Analyzing systems effectiveness, and making recommendations for systems and procedural improvements
• Staying up to date with new procedures and preparing communications to inform users of changes
• Attending meetings and representing ISD for information sharing, system improvements, and implementation of change
• Working on special projects
• Providing excellent customer service

• Experience with mobile device management such as InTune or Meraki
• Experience building training curricula such as "how-to," training videos, and screen recordings
• Knowledge of AI and automation/scripting, best practices and suitable uses within a service desk environment
• Strong knowledge of standard Windows-based desktop software Windows 10/11
• Experience with Mobile Device Management (MDM) and Multi-factor authentication (MFA)
• Advanced Microsoft 365 skills; Office, Azure, SharePoint, and Once Drive
• Excellent inter-personal and organizational skills, the ability to effectively prioritize deadlines, and shift-gears quickly
• Microsoft certifications are highly desirable, but not required

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - Sonoma County ISD does provide a hybrid telework/on-site schedule for most positions. Currently, our departmentstandard for moststaffison-sitework one dayaweek and telework uptofourdaysa week. This schedule could change based on Department need, County policy or Department Head discretion
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed.

Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, academic coursework and/or formal training in computer science, information systems, network systems or a closely related field would provide this opportunity.

Information Technology Analyst I Normally one year of experience in computer systems support, desktop/user support, technical support, or networking support would provide this opportunity.

Information Technology Analyst II--normally, two years of technical professional experience involving technical support, systems or operations analysis, or similar field in a multi-platform information technology environment or one year of experience as an Information Technology Analyst I with the County of Sonoma. Specific experience related to the work of the assigned division may be required.

Additional, highly relevant professional level experience may be substituted for the required education at either level.

License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Certification in networking technology or other specialized area related to area of assignment is desirable for some assignments.

Working knowledge and understanding of: software packages and operating systems commonly used on personal computers and networked systems including word processing, spreadsheets, databases, file recovery, backup, and other utilities; principles and practices of software and hardware installation and repair; computer operations, including operating systems and software products; local and wide area network installation, management, security, and operation; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles and practices of training system users; principles and practices of assuring data security; methods and techniques of providing support to users.

Ability to: Identify, analyze and define information technology needs, collect information, establish facts, and draw valid conclusions; provide technical support in area of expertise; identify, troubleshoot, analyze and resolve customer/user problems; understand, interpret, and explain hardware and software application solutions to users; research technical materials to provide solutions to problems; write and modify instructions, procedures, manuals, documentation; understand and respond to problems related to data communications, networks and systems interconnectivity; work cooperatively and effectively with staff, customers, vendors, and the public; effectively listen and communicate information to persons with diverse knowledge and experience; perform a variety of tasks in a consistent and accurate manner; read, analyze and take corrective action or refer problems to appropriate staff in response to error messages, codes, and abends in the mainframe, network and personal computing platforms; prepare clear, concise and accurate oral and written reports.

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

Additional Information

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

How to Apply

Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: CA

HR Technician: RR