Mechanical Claims Analyst

TEKsystems
$24.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Earth City
Feb 28, 2025
Overview: We are seeking a detail-oriented and knowledgeable Mechanical Claims Analyst to join our expanding customer contact team. In this role, you will leverage your automotive expertise and exceptional customer service skills to ensure a seamless and efficient claims process. You will assist customers through our customer contact center, helping to maintain our strong reputation for fairness, honesty, and excellence. Key Responsibilities: * Claims Review & Investigation: Review, investigate, and authorize minor mechanical claims in accordance with a wide range of contract guidelines. * Customer Communication: Serve as the primary point of contact for retail and wholesale customers, repair facilities, and third parties, handling inquiries via phone and email. * Claims Processing: Use various communication and technology tools to process claims, review policies and procedures, analyze labor times, and retrieve necessary documents. * Labor Time Evaluation: Utilize platforms like AllData, Mitchell, and other labor guides to determine accurate labor times for specific minor mechanical repairs. Day-to-Day Duties: * Handle calls from dealerships to determine if car repairs fall under the warranty coverage, using established guidelines to assess claim approval or denial. * Provide support to car owners, explaining why their claims were approved or denied. * Assist car owners by outlining the process for getting a quote and determining whether their repair will be covered under warranty. * Use your mechanical expertise to analyze vehicle issues and provide accurate guidance to both dealerships and customers on next steps for the claim process. Required Skills & Qualifications: * Automotive Experience: 2+ years of hands-on automotive maintenance or mechanical claims experience. * ASE Certification (preferred): While ASE or similar automotive certifications are preferred, expired certifications will also be considered. * Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with customers and repair facilities. * Computer Proficiency: Ability to use multiple programs and tools (e.g., AllData, Mitchell, labor guides) to review claims and repair data. * Customer Service Excellence: Experience in delivering outstanding service, especially in challenging or high-pressure situations. Additional Preferred Skills: * Experience with labor guides (AllData or similar platforms). * Familiarity with scan tools (though not required). Experience Level: Entry-level candidates with automotive or mechanical backgrounds are encouraged to apply. Interview Questions: * Tell us about your previous experience in the automotive or mechanical industry. * Describe a challenging project you worked on and how you handled it. * Share an example of a time when you successfully resolved a difficult customer issue. * Have you worked with scanners in the past? If so, describe how you used them. * How do you prioritize tasks when handling multiple claims at once? If you have a passion for the automotive industry, enjoy problem-solving, and thrive in a customer-focused environment, we would love to hear from you. Apply now to start your career as a Mechanical Claims Analyst and help us continue to deliver exceptional service to our customers! Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Earth City,MO. Application Deadline This position is anticipated to close on Mar 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.